JIRA Service Desk rule (Server v3.7)

[Karoleigh Miller]

I am trying to write a rule that checks if the reporter is the same as the approver.

If it is true i would transition the request accordingly.

Problem is i cannot seem to write a query that let's me see if these fields are the same....what am i doing wrong?

[Alexey Matveev]

Hello,

You can not write such a JQL query out of the box. You would need an add-on for it. For example, you could use the Power Scripts add-on:

https://marketplace.atlassian.com/apps/43318/power-scripts-jira-script-automation?hosting=cloud&tab=overview

You could wirte a JQL query like this:

key in silJQLExpression('reporter == approver', 'project = TEST and issueType = \"Bug\"')

[Karoleigh Miller]

I am new to Power scripts....how and where would I configure this?

[Alexey Matveev]

You do not need to confiugre anything. Just download the plugin, install it as an add-on and then go to the Issue Navigator and type the JQL query:

You can download it from here:

https://marketplace.atlassian.com/apps/43318/power-scripts-jira-script-automation?hosting=server&tab=overview