Jira Cloud user limit

[Peter Garncarek]

I am in process of evaluating whether a move from our Jira Server solution to Jira Cloud is beneficial.  I understand most of the difference but am unclear on the 2000 user limit in Jira Cloud version.  Is the limit simultaneous users or users defined for the instance?

[lauren · Accepted solution]

Hi @Peter Garncarek and @Nic Brough -Adaptavist-,

I just wanted to reach out with an update. You can now add up to 5,000 users to your Jira or Confluence Cloud sites. 

There is more information about the new limit in this Community article I wrote: https://community.atlassian.com/t5/Jira-articles/New-5k-User-Limit-and-Other-Cloud-Updates/ba-p/892001

[Mikael Sandberg]

2000 is the maximum number of licensed users that you can have (users that can log on, not concurrent users), see What is the user limit in Atlassian applications

[Peter Garncarek]

Thanks for the quick answer Mikael.  So if my organization has 5000 users defined (2400 active on at least a monthly basis) then it is not possible to move to a cloud solution, unless you broke down into smaller instances. Basically large organizations are limited to a server based solution.

[Nic Brough -Adaptavist-]

Correct, with one exception.

If you have up to 2,000 developer types then you are ok on Cloud.  If you have more, you either need more than one Cloud instance, or to be on Server.  But if your 5,000 are mostly "customers" on a Service Desk and not using Jira as full Jira users (so they use a portal to ask for stuff of your developers but nothing else), then that's ok as they don't count. 

Not sure it helps, but Atlassian are working on increasing the limit.  Not sure what shape that will be or when, but it is in progress.