Jira - dynamically change issue status or run transition

[Xavier]

Hello everybody.

I have a requirement on which I didn't yet found a solution.
The goal is to have a ticket status change when a value in a custom field (Insight type or not, whatever) is updated from an external source.

--> ticket creation
---> mail send
---> external update of a Jira field value
when opening ticket, the goal is the status is changed (i.e wait for validation -> validated), but without clicking on the button.
I set up transition between "wait for validation" and validated status, with condition on custom field value but nothing happen when opening ticket.

I try to configure a event listener, but "Open ticket" is not present. Is there a way to make Jira understanding that the current ticket has been updated since last opening ?

Hope to be clear.

Regards,

Xavier

[Earl McCutcheon · Accepted solution]

Hi Xavier,

I believe that the Add-on "Automation for Jira" is what you are looking for, with an example in the following Blog Post on the app vendors website:

• https://blog.codebarrel.io/automatically-update-issues-when-a-jira-issue-field-value-changes-d932f3ea6f0f

Regards,
Earl

[Xavier]

Hi Earl,

yes, this is the tool I finally test. Seems anwer my request.
Thanks to you.

Regards,