Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Jira rest java client API return unauthorized 401 while getting issue

Sohail Anwar
Sohail Anwar May 5, 2019

here is full stack trace

 

java.lang.reflect.InvocationTargetException
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.codehaus.mojo.exec.ExecJavaMojo$1.run(ExecJavaMojo.java:293)
at java.lang.Thread.run(Thread.java:748)
Caused by: RestClientException{statusCode=Optional.of(401), errorCollections=[]}
at com.atlassian.jira.rest.client.internal.async.DelegatingPromise.claim(DelegatingPromise.java:45)
at com.app.ConnectJira.main(ConnectJira.java:37)
... 6 more
Caused by: RestClientException{statusCode=Optional.of(401), errorCollections=[]}
at com.atlassian.jira.rest.client.internal.async.AbstractAsynchronousRestClient$2.apply(AbstractAsynchronousRestClient.java:178)
at com.atlassian.jira.rest.client.internal.async.AbstractAsynchronousRestClient$2.apply(AbstractAsynchronousRestClient.java:170)
at com.atlassian.httpclient.api.ResponsePromiseMapFunction.apply(ResponsePromiseMapFunction.java:49)
at com.atlassian.httpclient.api.ResponsePromiseMapFunction.apply(ResponsePromiseMapFunction.java:10)
at io.atlassian.util.concurrent.Promises$OfStage.lambda$fold$4(Promises.java:332)
at io.atlassian.util.concurrent.Promises.lambda$biFunction$7(Promises.java:422)
at java.util.concurrent.CompletableFuture.uniHandle(CompletableFuture.java:822)
at java.util.concurrent.CompletableFuture$UniHandle.tryFire(CompletableFuture.java:797)
at java.util.concurrent.CompletableFuture.postComplete(CompletableFuture.java:474)
at java.util.concurrent.CompletableFuture.complete(CompletableFuture.java:1962)
at com.atlassian.httpclient.apache.httpcomponents.SettableFuturePromiseHttpPromiseAsyncClient$1.lambda$doCompleted$0(SettableFuturePromiseHttpPromiseAsyncClient.java:37)
at com.atlassian.httpclient.apache.httpcomponents.SettableFuturePromiseHttpPromiseAsyncClient.runInContext(SettableFuturePromiseHttpPromiseAsyncClient.java:61)
at com.atlassian.httpclient.apache.httpcomponents.SettableFuturePromiseHttpPromiseAsyncClient$ThreadLocalDelegateRunnable.run(SettableFuturePromiseHttpPromiseAsyncClient.java:129)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
... 1 more
Caused by: org.codehaus.jettison.json.JSONException: A JSONObject text must begin 

<head>
<title>Unauthorized (401)</title>

<!--[if IE]><![endif]-->
<script type="text/javascript" >
var contextPath = '';
var DeferScripts = { deferState: 'disabled' };
</script>
<script>

ll">

<meta name="application-name" content="JIRA" data-name="jira" data-version="1001.0.0-SNAPSHOT">
</head>
<body id="jira" class="aui-layout aui-style-default page-type-message" data-version="1001.0.0-SNAPSHOT" >
<div class="aui-page-panel"><div class="aui-page-panel-inner">
<section class="aui-page-panel-content">
<header class="aui-page-header"><div class="aui-page-header-inner">
<div class="aui-page-header-main">
<h1>Unauthorized (401)</h1>
</div><!-- .aui-page-header-main -->
</div><!-- .aui-page-header-inner --></header><!-- .aui-page-header -->
<div class="aui-message aui-message-warning warning">
<p>Encountered a <code>&quot;401 - Unauthorized&quot;</code> error while loading this page.</p>
<p><a href="/secure/MyJiraHome.jspa">Go to Jira home</a></p>
</div>
</section><!-- .aui-page-panel-content -->
</div><!-- .aui-page-panel-inner --></div><!-- .aui-page-panel -->
</body>
</html>
at org.codehaus.jettison.json.JSONTokener.syntaxError(JSONTokener.java:463)
at org.codehaus.jettison.json.JSONObject.<init>(JSONObject.java:206)
at org.codehaus.jettison.json.JSONObject.<init>(JSONObject.java:313)
at com.atlassian.jira.rest.client.internal.async.AbstractAsynchronousRestClient.extractErrors(AbstractAsynchronousRestClient.java:212)
at com.atlassian.jira.rest.client.internal.async.AbstractAsynchronousRestClient$2.apply(AbstractAsynchronousRestClient.java:175)
... 15 more
[INFO] ------------------------------------------------------------------------
[INFO] BUILD FAILURE
[INFO] ------------------------------------------------------------------------
[INFO] Total time: 5.516 s
[INFO] Finished at: 2019-05-05T21:20:15+05:00
[INFO] Final Memory: 14M/34M
[INFO] ------------------------------------------------------------------------
[ERROR] Failed to execute goal org.codehaus.mojo:exec-maven-plugin:1.4.0:java (default) on project PSR: An exception occured while executing the Java class. null: InvocationTargetException: org.codehaus.jettison.json.JSONException: A JSONObject text must begin with '{' at character 1 of <html>
[ERROR]
[ERROR] <head>
[ERROR] <title>Unauthorized (401)</title>
[ERROR] <meta name="application-name" content="JIRA" data-name="jira" data-version="1001.0.0-SNAPSHOT">
[ERROR] </head>
[ERROR] <body id="jira" class="aui-layout aui-style-default page-type-message" data-version="1001.0.0-SNAPSHOT" >
[ERROR] <div class="aui-page-panel"><div class="aui-page-panel-inner">
[ERROR] <section class="aui-page-panel-content">
[ERROR] <header class="aui-page-header"><div class="aui-page-header-inner">
[ERROR] <div class="aui-page-header-main">
[ERROR] <h1>Unauthorized (401)</h1>
[ERROR] </div><!-- .aui-page-header-main -->
[ERROR] </div><!-- .aui-page-header-inner --></header><!-- .aui-page-header -->
[ERROR] <div class="aui-message aui-message-warning warning">
[ERROR] <p>Encountered a <code>&quot;401 - Unauthorized&quot;</code> error while loading this page.</p>
[ERROR] <p><a href="/secure/MyJiraHome.jspa">Go to Jira home</a></p>
[ERROR] </div>
[ERROR] </section><!-- .aui-page-panel-content -->
[ERROR] </div><!-- .aui-page-panel-inner --></div><!-- .aui-page-panel -->
[ERROR] </body>
[ERROR] </html>

Answer
Watch
Like Stephen Sifers likes this
3601 views

1 answer

1 accepted

2 votes
Answer accepted
Stephen Sifers
Stephen Sifers
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 6, 2019

Hello Sohail and welcome to the Community!

Thank you for sending over your error log. The main item I would focus on would be the 401 API response you received. This response is normally associated with permissions/access. Meaning the account or token you’re using does not have access to the issue you're attempting to retrieve. Things to check for to ensure you’re able to GET data via the API:

  1. Ensure the account/token used has permission to the project and may view issues
  2. Ensure the credentials are correct
  3. Ensure CAPTCHA has not been triggered for the user.

If you confirm the above and you’re still receiving a 401 response, please let us know the method/verb you’re attempting along with the endpoint you’re wanting to communicate with.

Regards,
Stephen Sifers

View More Comments
Amol_Gavali
Amol_Gavali July 9, 2019

Hi Stephen,

I am also facing error 401.

 

I can create a ticket/issue via browser.

There is no CAPTCHA enabled when logged-in through browser.

I am using java api to connect to JIRA services to create issues. The URL being used is https://assurestart.atlassian.net/

The sample code is as below:

 

URI uri = new URI(property.getProperty("jira.url"));
final JiraRestClient jiraRestClient = new AsynchronousJiraRestClientFactory()
.createWithBasicHttpAuthentication(uri, property.getProperty("jira.username"),
property.getProperty("jira.password"));
jiraRestClient.getProjectClient().getProject("TA");
Promise<Project> projects = jiraRestClient.getProjectClient().getProject("HS");
System.out.println("Project name "+jiraRestClient.getProjectClient().getProject("TA").get().getName());

 

 

What I have observed is this code works intermittently. I remember it was working till mid of last week and it suddenly started throwing  this error. The behaviour is really unpredictable. It may work for some days and then may not work again for a few days.

Like • Stephen Sifers likes this
Stephen Sifers
Stephen Sifers
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 9, 2019

Hello Amol and welcome to the Community!

Without seeing the 401 response, which is most likely unauthorized, it would be difficult to fully understand the error you're seeing. With this said, ensure you're using Username and API Token for authentication. Do not use your password in this case.

Further information on tokens may be found at API tokens.

Regards,
Stephen Sifers

Like • # people like this
Amol_Gavali
Amol_Gavali July 9, 2019

Issue resolved.

Thanks for taking time and respond, Stephen. I created API Token and tried with it and it magically worked. 

Thanks for your help :)

Like
Stephen Sifers
Stephen Sifers
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 9, 2019

Hello Amol,

Very happy to hear it's working as expected now!

Regards,
Stephen Sifers

Like
Vikas Jain
Vikas Jain
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
September 12, 2019

 

how to create API token in java code

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira
Jira
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Copyright © 2025 Atlassian
    Privacy Policy Terms Security
    Welcome illustration

    Welcome to the new Atlassian Community

    Online forums and learning are now in one easy-to-use experience.

    By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.