Metrics Development

[Packialakshmi Subramanian]

Hi Team,

I would like generate report for my team based on the below criteria.

Is there any way to take the reports in JIRA (without plugin).

Please advise.

Unresolved issues:

• By Month
• By Week
• By Team member (weekly)
• SLA (ex.Aged more than 10 days)

Resolved Issues:

• By Month
• By Week
• By Team member (monthly)

Thanks,

Lakshmi

[Tuncay Senturk · Accepted solution]

Hello Lakshmi,

Actually, you can get have those metrics by Enhancer Plugin, and present them with Metrics dashboard gadgets. Also there is a user performance matrix using those metrics. But you do not want a solution with a plugin.

Anyway, you can use JQL saved filters to display them:

For instance: 

Unresolved issues:

• By Month: resolution is EMPTY and created >= startOfMonth()
• By Week: resolution is EMPTY and created >= startOfWeek()
• By Team member (weekly): resolution is EMPTY and created >= startOfWeek() and assignee in membersOf("group name")
• SLA (ex.Aged more than 10 days): resolution is EMPTY and created >= startOfDay(-10)

Resolved Issues:

• By Month: resolution is NOT EMPTY and resolved >= startOfMonth()
• By Week: resolution is NOT EMPTY and resolved >= startOfWeek()
• By Team member (monthly): resolution is NOT EMPTY and resolved >= startOfMonth() and assignee in membersOf("group name") 

for last bullet, I assume the assignee is the user who resolved the ticket.

[Packialakshmi Subramanian]

Perfect! Thank you for the comments and support.

[Sam Leinbach]

Thanks for that advice.

Often times once the issue is resolved it gets reassigned to a tester to validate before the ticket is closed. Is there any way to capture the user that resolved the ticket even if they are not the current assignee?

[Tuncay Senturk]

Hello Sam,

Out of he box solution: you can create a user custom field, and fill that field in the transition post function in which the issue is resolved.

Alternatively, you can use a plugin like  Enhancer Plugin where Resolution User is bundled.

[Sam Leinbach]

Thanks!

[Pat H]

Where do I go to enter these JQL filters ? Where do I find the graph to do these ? Like a blank one, not the ones already in Jira