Migrating from Jira Server to Cloud

[Shaun Parker]

We are migrating from Jira Server to Cloud. We have imported much of the data via the CSV importer but are having issues in trying to get the attachments and images to import.

Is there a away to import attachments / images from Server to Cloud.

Thanks

[Shaun Parker]

Hi Ravi.

So something is not working then because you can see that the importer is rejecting them.

Thanks

Shaun

[Ravi Varma]

Hi @Shaun Parker ,

Have you explored these articles

• migrate-from-jira-server-to-jira-cloud
• https://confluence.atlassian.com/adminjiracloud/importing-data-from-csv-776636762.html
  
  

Regards,

Ravi Varma

[Shaun Parker]

Hi Ravi, thanks for the reply.

So in the CSV export we have the attachment / images included but these are often as thumb images. We have potentially thousands like this and so cannot amend these on an individual basis.

This is what the importer says when we try to import these.

2019-06-11 11:54:31,778 INFO - Only new items will be imported
2019-06-11 11:54:31,789 INFO - Importing issue: [externalId='autoid--481059297676324929', summary='Dynamic filter and sort on all workflow cases screen']
2019-06-11 11:54:31,970 WARN - Watcher '0' doesn't have an account in JIRA
2019-06-11 11:54:31,976 WARN - Cannot parse '_thumb_91094.png' as attachment info: No protocols found in token '_thumb_91094.png'. Supported protocols are: https, http and file.
2019-06-11 11:54:31,989 INFO - Importing issue: [externalId='autoid-3598236234269512800', summary='null']
2019-06-11 11:54:31,990 WARN - Issue skipped [externalId='autoid-3598236234269512800', summary='null']: Blank summary detected. Such issue cannot be imported
2019-06-11 11:54:31,996 INFO - 1 out of 2 issues successfully created

If we view the thumb image then the url for this is a valid URL.

https://jira.utiligroup.com:8443/secure/attachment/91094/Sanity%20passing%20build.png

Are you suggesting that we need to ensure that all of the attachments are configured to be http / https?

Many Thanks

Shaun

[Ravi Sagar _Sparxsys_]

Hi Shaun,

Yes cloud should be able to access those images from the path mentioned in the CSV.

Ravi

[Ravi Sagar _Sparxsys_]

Hi @Shaun Parker 

You can specify the file path in your CSV which cloud can access over the internet.

Why didn't you use the import feature?

Ravi