Move users to purchased license

[Wade Towles]

I purchased and applied a license to the server, but the users I set up under the trial license were not converted over to it.  The trial license has expired.  How do I move the users to the new license?

[Alexey Matveev · Accepted solution]

Hello,

You do not need to move users to a new license. Why did you decide that users had not been converted?

[Wade Towles]

Because there are 2 Versions & Licenses windows now, and the first one has the 2 users I originally created prior to purchasing the license.  there is a message in that window that states: "Your trial has expired. To reactivate Jira Software, please purchase it. "

The second window has 10 valid licenses, and no users. 

Can the users from the trial license be moved under the purchased license?

[Alexey Matveev]

Do you mean that you had a trial license is for Jira Software and you bought a license for Jira Core? If so, then you Jira Software users are expired. But these users have valid Jira Core licenses.

[Wade Towles]

My licenses show up as follows.  If I Uninstall the Trial, will the users automatically show up under the purchased license, or will I lose access - my admin account is showing up under the trial currently.

Versions & licenses

Jira Software 8.2.1 Unlimited users (2 used)

-----------------------------------------------------------------------
|  Your trial has expired. To reactivate Jira Software, please purchase it.
-----------------------------------------------------------------------

Trial expires05/Jul/19
Support entitlement number (SEN)SEN-XXXXXXXX
License type Evaluation
Organisation name xxxxxxxx
License key xxxxxxxxxxxxxxxxx...
Uninstall

Jira Core 8.2.1  10 users (0 used)

----------------------------------------------------------------------
|  Jira Core 8.2.4 is now available.
----------------------------------------------------------------------

Maintenance expires18/Jun/20
Support entitlement number (SEN)SEN-XXXXXXX
License type Commercial
Organisation name xxxxxxxx
License key xxxxxxxxxxxxxxxx...

[Alexey Matveev]

Go to Application Access and have a look, which groups are granted the Jira Core license. Then include these users to this group. 

[Wade Towles]

Awesome - that worked - THANKS!

There is still an entry that states the following:

Versions & licenses

Jira Software 8.2.1

UnlicensedJira Software is installed but unlicensed. Try it for free or buy it now.
Paste license
Uninstall

If I click Uninstall, it asks if I want to uninstall JIRA - is that actually going to uninstall the software, or only the non-core components that are not licensed? 

[Alexey Matveev]

If you click uninstall, you will uninstall only Jira Software. Jira core will stay.

[Wade Towles]

Thanks!

[Alexey Matveev]

You are most welcome!