Need to know if there is a way to see when a user becomes the Business Analyst on an issue?

[Alyse Weatherford]

I am looking for a date or date range. Also would like to know if there is a way to see when an issue goes from in progress to QA? I am looking for a date on this too. Is there a way to generate some type of report on these things? 

[Deleted user]

Hi @Alyse Weatherford,

Could I clarify what type of "date" you are looking for? Created date, updated date, Due date, Resolved, etc. 

For issues that have transitioned from In Progress to QA, the JQL query would be: 

status was "In Progress" and status = QA

However, this JQL query does not explicitly find issues that were transitioned from In Progress to QA, rather the issue has been In Progress and is currently in QA. You can of course refine your query by adding dates however I am not sure which date fields you mean. Let me know when you have a chance.

Thanks

[Alyse Weatherford]

@[deleted]Thank you for your help!

For the "in progress to QA" I am looking to see how long an issue was in progress before it went to QA or how long a given user was working on an issue before the issue went to QA. I am trying to use this information to determine which users can take more of a workload and which can not. 

As for the my business analyst question I am looking for when the issue was updated to include a business analyst. 

Thank you again for your help! I am not a programmer and am new to Jira so any help is much appreciated! 

[Deleted user]

Hi @Alyse Weatherford,

For days in status relating to the assignee you will need an event listener. See a similar question. 

Is the Business Analyst a Project Role within your JIRA instance? Or just a person that needs to be notified when a particular event is triggered?

Hope this helps

[Alyse Weatherford]

@[deleted]

The Business Analyst is a custom field that we created. So I guess what I should be asking is if there is a way to get a notification when a custom field is changed such as the "Business Analyst" 

Thank you for your help!

[Deleted user]

Hi @Alyse Weatherford, 

Unfortunately, this will also require a Listener for the custom field being updated, I assume the custom field is a User Picker type field? 

You will have to write a custom listener that captures changes to the custom field and then notify the user. For notifying user, you can fire a custom event or send the mail directly. Firing event is usually easier. 

You will have to catch the "Issue Updated" event and find out if the field was changed by reading the respective change history.

IssueEvent will give you the changeLog details.

Jobin Kuruvilla should be able to give you more details on how to set this up.

Hope this helps