New Issue views shows open issues with strike through

[Jeneen_DesChamps]

I have found that the the "new" issue view shows a strike through open issues I have linked.  Easiest way to explain is with the screen shots.  

I did discover that someone had created a resolution status of "unresolved", which I have since removed. There were only 2 issues that had been populated with that field, so I don't think this is fully related.

My main concern is linked issues should have the strike through unless they are in face fully done and resolved.   First screen shot is the old issue view and second is the new issue view.

[Thomas Deiler]

Dear @Jeneen_DesChamps ,

the strike-through is an indicator that the resolution of an issue != NULL (unresolved). Regardless of the status you can set the resolution to any value, if the configuration of your project allows this.

Good practice to avoid this is, to forbid editing resolution and just let the user select during one or two workflow transitions. Transitions from a "closed-like status" to an "open-like status" clear the resolution automatically.

So long

Thomas

[Jeneen_DesChamps]

Hi @Thomas Deiler , the issues that are showing with the strike-through aren't resolved, nor do they have a value in the resolution field.  When I look at the issue with the "old issue view" the strike-through does NOT show, but the "new issue view" they are struck out.  That is what is so frustrating about this!  The main items I am looking are the tests (we have Zephyr add on) that have been linked to the requirements issues.  The active tests have a status of Ready. I have no Ready issues with anything in the resolution field. (project = SL AND issuetype = Test AND status = Ready AND resolution !=NULL)  0 results. 

[Thomas Deiler]

Dear @Jeneen_DesChamps ,

do you use cloud? Next-Gen?

So long

Thomas

[Jeneen_DesChamps]

We use cloud, the projects are not Next-Gen.

I am wondering now if someone messed with the transitions.

[Thomas Deiler]

Dear @Jeneen_DesChamps ,

when you can exclude that somebody of you users messed up your configuration, I recommend to contact the support.

Have a look at https://<yoursite>.atlassian.net/auditing/view, first.

So long

Thomas

[Jeneen_DesChamps]

Thanks! We've had a few "too many cooks in the kitchen" with our JIRA configuration, so sometimes things aren't correct or easy to resolve.  I find JIRA very confusing at times!

[Thomas Deiler]

Fire the cooks !!! :)