Not able to Comment, the same user had access to comment yesterday. No change done in Permission

[vineet.nandan]

Not able to Comment, the same user had access to comment yesterday. No change done in Permission

Can someone help here

[Sebastian Mühleis]

Hi @vineet.nandan ,

please elaborate a little more detailed:

Where is the mentioned user not able to comment anymore? In an issue?

And if in an issue: Did the issue status change?

[vineet.nandan]

Yes, It is for an Issue. See below a sample example

[Sebastian Mühleis]

And you can't include additonal information via the "edit" or "comment" button at the top?

Did the issue status change (i.e. did it move from "backlog" to "in progress")?

[vineet.nandan]

No status was not changed lately (see screenshot)

I am able to edit (see Screenshot attached)

[Sebastian Mühleis]

Okay, so the "edit" button works, but the "comment" button doesn't?

[vineet.nandan]

Yes

[Sebastian Mühleis]

Could the mentioned user send a screenshot? Does he even have the comment button? Does the display show the comment field to him/her (at the bottom)?

The cases we have experienced so far, where the comment function was not available for a user (who was able to comment before) were connected to either

- different status of the issue

- different filters (commonly many "problems" are connected with filters and the properties/permissions connected to the respective filter)

- transition rules (validators, post functions, e.g.)

- workflows

- or different/changed permissions (you excluded this option already)

[vineet.nandan]

Attached is the screenshot

Screenshot 1: Comment button is visible

Screen Shot 2: Once the user clicks on comment button, the button vanishes

Also Clicking the comment button on the top doesn't do any action (screen shot 3)

[Sebastian Mühleis]

Okay. Sorry to admit this, but I think I can't help any further here :-(