Project Configurator license

[Helen Ahlberg]

Project Configurator must be installed on both the source and target instances, however a license is only required for the target instance.

What does this mean in practice?

[Jannina Koskinen · Accepted solution]

Hi @Helen Ahlberg !

You dont need a paid license in order to perform an export in your source Jira instance. However, when performing import into your Production Jira instance (target) you need a paid license. 

Hope this helps, ask if anything.

Jannina

[Helen Ahlberg]

Hi

Thank you for yout swift answer BUT

I want to try this out in both ends before taking a descision.

I have free trial in two instances and I can as you say export correctly in my production environment but now I cannot do this in full because when trying to import in my test environmnet I get that my license has expired.

How can I assure that this works as intended and see the result without first getting a full license?

regards,

Helen

[Jannina Koskinen]

Hi Helen!

I think your Evaluation license of Project Configurator has expired. With expired license, you can't perform an import. 

[Helen Ahlberg]

Hi

But I have just installed the Free Trial add-on???

Your trial has expired. Buy a license for this add-on.

I have never used this Add-on before today...

[Jannina Koskinen]

Hey Helen,

Thanks for providing all the info. Could you please raise a support ticket here so we can assist you further? We will pick it up shortly. Thanks Helen!

Jannina