Record of Transitions Missing within "Transition Tab" in some issues

[Nyenty, Tabe]

In some issues, transitions through a workflow are not being recorded in the "Transitions" tab of the issues, preventing queries from working properly. 

Has anyone faced this issue before and has a reason as well as a solution for it?

Regards

Tabe

[Jack Brickey]

Can you provide detailed example? Is there anything unique about the transitions in the workflow?

[Nyenty, Tabe]

Hi @Jack Brickey there is nothing unique about the WF.

The following example is from a triggered status transition towards Github. "In PR Review" should be appearing.

It happens randomly across the Project. A Re-Indexing did not work

[Jack Brickey]

I have never observed this. I will cast a net to colleagues.

[Nyenty, Tabe]

Hi @Jack Brickey

an additional update from my side.

The issue seems to come when the set trigger on the Jira side is been fired at the same time the corresponding event is taking place. I.E. Pull Request created, merged etc.

The Trigger seems to make a jump while transitioning (see second pic. There´s no such transition in the WF).

Below attached are the history, transition tab, the set trigger the workflow and the transition in which the trigger is been placed.

I´m not sure what is going on here. Is it Jira or Github-related?

Kind regards,

Tabe

[Jack Brickey]

Unsure TBH but it does strike me as a race condition sort of side effect. I would suggest reaching out to Atlassian Support.

[Nyenty, Tabe]

Hi @Jack Brickey ,

I think I found the cause and the solution. The customer had a trigger configured and a global transition. Both are prone to confusion as mentioned by Atlassian.

All affected workflows happen to have a global transition.  Removing the global transition will let the trigger work as intended.

Thanks for your Support.