Rejected tickets are not part of completed issues, and not calculated.

[Hans Meijer]

Hello,

Maybe you can help me explain the following.

We have an active sprint, and during this sprint a bug was rejected. It nicely set status to closed, and Resolution is set to Rejected.

I am curious why the active sprint shows this bug ticket (with closed subtasks), while if I go to sprint report, it is categorized in "issues removed from sprint"?

How can I configure JIRA such that these rejected tickets appear in "Completed issues" in sprint report? We have spend time on it, and would have the estimated story points being calculated.

Thanks in advance, and kind regards,

Hans

[Hans Meijer]

Not a tool/configuration issue

[Nic Brough -Adaptavist-]

How have you defined the last column on the board?  Does it include your "rejected" status?

[Hans Meijer]

Hello Nic,

Thanks for your response.

We do not have status rejected. Only resolution, rejected.

Kind regards,

Hans

[Nic Brough -Adaptavist-]

How have you defined the last column on the board?  Does it include the status you put things in when they are "rejected"?

[Hans Meijer]

Hello Nic,

Yes, the last column we have defined consist of verified and closed status. A rejected ticket gets the closed status, and it appears to remove the sprint information.

Kind regards,

Hans

[Nic Brough -Adaptavist-]

So your rejected status lands in the last column?  Are you excluding it somehow?

[Hans Meijer]

The ticket does not get status "rejected", but status becomes "closed". 

The problem resides in that sprint information is removed when rejected. 

Considering the question; it is a process issue, and not a tool issue.

Closing the ticket