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Remove inactive users from CC field

Ingmar Van Glabbeek October 13, 2018

Whenever I make an update to a ticket that has an inactive user in CC I am unable to save due to that inactive user not having the right permissions. 

This requires me to manually remove any inactive users from tickets whenever I save.

I am looking for a method to purge all inactive users in the CC field from all tickets so I can make bulk changes.

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Edit:

Screenshot for clarity as it seems the CC field is not exposed or known to some people.

RFE-screen.png

2 answers

0 votes
Alexey Matveev
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October 13, 2018

Hello,

What is the CC field in a ticket? Could make a screenshot? Are you on Cloud or Server?

Ingmar Van Glabbeek October 14, 2018

This is on server, screenshot provided in update.

Alexey Matveev
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
October 14, 2018

Hello,

If you would need a scripting add-on for it like JWME, ScriptRunner.

Ramesh Udari1
Contributor
May 7, 2020

How do these add-on will helps ?

0 votes
Mohamed Benziane
Community Champion
October 13, 2018

Are you on server?what you can do is to find with sql all inactive users and then make a jql search with this list and make your bulk edit.

https://community.atlassian.com/t5/Questions/Finding-the-inactive-users-with-respective-project/qaq-p/169507

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