Whenever I make an update to a ticket that has an inactive user in CC I am unable to save due to that inactive user not having the right permissions.
This requires me to manually remove any inactive users from tickets whenever I save.
I am looking for a method to purge all inactive users in the CC field from all tickets so I can make bulk changes.
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Edit:
Screenshot for clarity as it seems the CC field is not exposed or known to some people.
Hello,
What is the CC field in a ticket? Could make a screenshot? Are you on Cloud or Server?
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Hello,
If you would need a scripting add-on for it like JWME, ScriptRunner.
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Are you on server?what you can do is to find with sql all inactive users and then make a jql search with this list and make your bulk edit.
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