Removing unwanted resolution values

[Joe Miller]

I have a ton of resolutions built up over the years that are no longer valid.  I want to delete those values from the resolution drop down, but want to know what that will do for the issues that used that resolution.  Will it ask me to move those to a new resolution?

Thanks.

[Nic Brough -Adaptavist-]

Your instincts are spot on.  Jira will indeed ask you what to swap the issues to.

[Deleted user]

Hi @Joe Miller,

You will be able to delete the unrequired resolutions and you will see a screen to map the values from one resolution to another as shown below. As you see it will also show the number of issues which will get affected due to the change.

[Tom Hudgins]

What happens if I just want to remove a resolution (or several) from a project using the workflow properties

jira.field.resolution.include

Does this cause problems for issues in the project that have resolutions that are now excluded from the project? 

[Nic Brough -Adaptavist-]

TLDR: No

The long version:  That's a good question, and I don't think the docs really explain it at all.  The shortest way to explain this is to say that "the properties are only read at run-time".  This means that the property is passive, it's only read when an issue is going through the transition so that Jira can put the right list of resolutions on-screen for the user.

The property will have no effect on old issues.  It will only kick in if you re-open and then re-resolve the issue - at that point, it wll demand you select from the currently available list, you won't be able to select the old excluded resolution.

[Tom Hudgins]

Thanks Nic. Always impressed by your concise, complete answers.

[Jordi Beltran]

I've removed one resolution value and Jira offered me the possibility to replace to another one. Whats happen if I have a workflow where is linked to the removed resolution value? 

Best regards

[Nic Brough -Adaptavist-]

You will need to edit the workflow, finding the post-functions, conditions and validators that look at the resolution value and change them to the new one (or remove them)

[Jordi Beltran]

Thanks Nic. Are there any way to find all the occurrences? 

Best regards

[Nic Brough -Adaptavist-]

Not an easy one.  In the past, I've used Scriptrunner (server) to run over the workflows, or taken an xml backup and brute-force searched it.

[Annelotte]

Nick, do you know if it is possible to export all workflows in an XML or JSON format so I can see what exotic post functions and rules have been defined? 

[Nic Brough -Adaptavist-]

Nope, you have to export one at a time.

[Joe Miller]

Thank you everyone!  I can finally get some of this cleaned up.