Report help

[Sampath]

Team

how to take below report in Easy BI or any alternate method  in data centre server 

Average triage time for one particular component &

issue type -  incidents & service request - Quarterly needed

Thanks

[Martins Vanags -eazyBI-]

Hi Sampath,

You can analyze components and issue types with eazyBI and explore cycle times where you define your own Jira workflow cycles:

https://docs.eazybi.com/eazybi/data-import/data-from-jira/issue-cycles

Please check few eazyBI report examples here:

https://eazybi.com/accounts/1000/dashboards/7513-age-lead-and-cycle-time

Martins / eazyBI

[Sampath]

Hi @Martins Vanags -eazyBI- 

Thanks for your response . I am checking on it your link.

I try below but result not showing any help would be appreciated .

Here I want to take selected component - average time of incidents tickets - from waiting for triage to Support (First time response) - qtr wise

Year 

[Sampath]

Hi @Martins Vanags -eazyBI- 

Adding below as well average time between below 2 status qtr wise

Status :  Waiting for Triage to Waiting for support

[Martins Vanags -eazyBI-]

Hey @Sampath 

Please contact support@eazybi.com and provide more details about your current report (report definition exported to a file) and the use-case

Martins / eazyBI