Search results not populated when attempting to share or request participants

[Luke Stevinson]

Users within our Jira platform are unable to share their request with others unless they type in their full email. I'm able to get a populated list of users when searching along with others who are admin for the project.

I have enabled the global permission relating to 'Browse Users' & assigned the relevant user groups that contain all our staff. I have verified that the user reporting the issue is also within this group.

I presume I'm missing a really simple setting somewhere but would appreciate any assistance.

Many Thanks,

Luke

[Florian Bonniec]

Is the configuration "Customer Permissions" (Who customers can share with) at the project level impacting the ability to search ?

https://confluence.atlassian.com/servicedeskserver0411/managing-access-to-your-service-desk-1021223892.html

[Luke Stevinson]

Hi Florian, 

It shouldn't be - Who can customers share requests with? It's currently set to 'Other customers in their organization'

[Florian Bonniec]

You should try with this option "Any customer or organization, by searching in this project". If you want the user to be able to select anyone and if you don' t mind having your customer to be able to see all users.

'Other customers in their organization' will required that you manage Organization within your project. JIRA_BASE_URL/projects/PROJECTKEY/customers