See more info of Service Desk on JIRA issue

[Neta Elyakim]

After a ticket opens up through the Service Desk portal, the ticket opens up in jira as an issue.

In the issue view screen I have some summary panel of the ticket with link to Service Desk ticket, is it possible to see more info in the panel?

I want to see the group which the request type related to, not only the request name.

Thanks

[Ryan Kearney]

Hi Neta,

You should be able to add those custom fields to the issue view screen for that project. All of the customer facing fields must be mapped to something, right?

[Neta Elyakim]

This is not a custom field, I think this is a system field that comes with the service desk configuration but i can't see where i can control the field...

[Neta Elyakim]

And I didn't see the field in the view screen settings

[Ryan Kearney]

Do you have Admin access? What is the exact field you are trying to add to a screen? This page may help, provided something wonky isn't going on:
https://confluence.atlassian.com/adminjiracloud/defining-a-screen-776636475.html

[Neta Elyakim]

es, I have.

I'm trying to add to the summary panel another field value- group in service desk.

When I say group I mean to this:

[Neta Elyakim]

Yes, I have.

I'm trying to add groups field value from service desk to the summary panel in jira service desk project.

when I say group I mean:

[Ryan Kearney]

Ah okay...this might be possible with scriptrunner, but that is not a regular field...I'll leave it for someone who might know more about scriptrunner. I'm thinking you might be able to pull that data from somewhere, whether it is the DB or the API I'm not sure, but it will take custom development I think.