Send an Email notification when the issue's status change

[Alejandro Agapito]

Hello i created my own workflow in jira, but i need to send an email notification when the issue pass from an status to another, are there some type of configuration to do it ? thanks

[Nadir MEZIANI · Accepted solution]

Hi,

In your transition, add post function " Fire an event that can be processed by the listeners"

[Alejandro Agapito]

It has the post function the last functions says this"Disparar un evento Evento genérico que puede ser procesado por escuchadores.(Spanish)" all the transitions have this

[Nadir MEZIANI]

Hi,

selct your custom event or one of JIRA's system events :Issue
Assigned, Issue Moved,...

[Bhushan Nagaraj]

Updated my answer. Check it out

[Bhushan Nagaraj]

Hi Alejandro,

Use Issue Notifications Schemes.

https://confluence.atlassian.com/display/JIRA/Creating+a+Notification+Scheme

You can also configure a custom notification if what you are not looking for is not in one of the events provided by JIRA. Documentation available at

https://confluence.atlassian.com/display/JIRA/Adding+a+Custom+Event

Follow this:

1. Go to Administration

2. Click on Events

3. Create a new Event called "Status Changed"

4. Go to your project's notification scheme and select the group or project role that needs to be notified when the issue status is changed

5. Go to your workflow and add this event on every transition post-function

Cheers

Bhushan

[Jie Kang]

Hi, Bhushan:

Could you provide screenshot for "5. Go to your workflow and add this event on every transition post-function"? I am using Jira cloud, and It is not obvious to me how this is done.

[Alex Medved _ConfiForms_]

Or alternatively, you can just set a custom messenger configuration with this add-on https://marketplace.atlassian.com/plugins/net.vacom.jirassimo/server/overview

and set it to fire when an issue (in one or another project) changes it's status or whatever condition you may have.

What is a benefit for us is that you can set it up to send a slack notification as well