Service desk customers management in migration

[NirvaSoftware]

Hello,

We have on our on-premise jira (8.20.2), the service desk module, and a confluence.
Our confluence user management is configured to use the remote JIRA directory.

We did the cloud migration trial in the following order: first confluence, then jira.
We created two organization, one for confluence, one for jira.
Note: We chose two organizations to get closer to what we had with our current server in terms of access URLs.

After migration everything seems accessible but when we check the users on the jira organization, we have only our licensed users, not the clients.

All the clients are now listed as confluence users but without access to confluence.
Note : in the atalassian administration, if we go to manage the product, same thing. All customers seems linked to confluence.

If we open a service desk project in the JIRA, then go to customers, we have the list.
But a mouse hover on a customer display a 'Oops popup'.

Is this how it should work?

If we try to edit an existing service desk ticket and change the Reporter this does not work. We do not access to auto-completion for the full list. A mouse over the Reporter user display a "Oops popup".

Maybe we should have started by migrating Jira first ?
Or migrating everything in the same organization , not two.


Please advise, thanks.

[Robert Wen_Cprime_]

You want both Confluence and Jira in the same organization.  You can then set up product access to the same set of users for the different tools.

[NirvaSoftware]

Hi Robert, thanks for your feedback.
So now, I need to delete the current 'confluence' organization from atlassian admin and migrate again or does magic exist to migrate the confluence from one organization to another ?

[Robert Wen_Cprime_]

You might want to try transferring the products from your "Confluence organization" to your "Jira organization".  This will (upon success) delete your "Confluence organization".

https://support.atlassian.com/organization-administration/docs/transfer-products-to-another-organization/