Service desk team - permission to add new customer

[Lukas Kinc]

Hi,

I need set permission for service desk agents to add new customer when they create a new issue by customer portal.

I am Jira admin and admin of project and I have this permission - I get "Add new customer sfdf@ee.cz"

But user of service desk team get "No result found" on the same email "sfdf@ee.cz".

Dont you know what I need to set?

Thanks

Service desk:

Admin:

[Lukas Kinc · Accepted solution]

The problem was in disabled notification. After enable was problem solved...

[Brant Schroeder]

This is not specific to admins only and agents should have this functionality.  Can you create a test user, give them agent specific permissions and try to perform this on your machine? I am wondering if it has something to do with their browser and the AJAX call that makes.  Can the user also try raising the request on behalf of a user that already exists and be able to change it?

[Lukas Kinc]

The second user is the test user.

It happenned in another jira instance, so I tested on the my own test instance.

The test user have role 'service desk team' and 'service desk customer'. If I added the administrator role to the test user, function "Add new customer" is available.

And yes, the test user can create issues from customer portal on behalf of existing customers.

I tried to set global service desk permission and project customer permission, but no effect...

thanks for your time!

[Brant Schroeder]

What happens if you remove the role service desk customer?

[Lukas Kinc]

nothing; still "No result found"

[Brant Schroeder]

Are you on server or cloud?

[Lukas Kinc]

If I grant permission "Administer project" to the group 'service desk team', function "Add new customer" is available.

So, it is bound to administer permission in my jira instance, probably 

[Lukas Kinc]

server - my test instance is version 7.3.7 and the main instance is 7.9.2

[Brant Schroeder]

what version is your service desk?

[Lukas Kinc]

3.5.1 and 3.12.2

[Lukas Kinc]

We think it worked a few days ago, but... :-)

May be - default of new project does not allow this... it may be necessary to set it.

[Brant Schroeder]

I have 3.12.0 and 3.12.2 and am seeing a different behavior.  When I place a user in service desk team and they have a service desk license they can raise a request and add someone.  There has to be a configuration difference we are missing.  I have changed application permissions and service desk permissions but can not recreate the issue. Do you have any service desk plugins that maybe causing the issue?

[Lukas Kinc]

I dont think so...

Hmm... In my test instance in administration - Application - Jira Service Desk - Configuration I have all of choice "yes" except notifications...

I must go to sleep for now... I will try to find solution in the morning or I will try to ask Atlassian Support. It looks odd :-/

Thanks for your time

[Lukas Kinc]

Heh, at the end, problem probably was in disabled notification.

[Raynard Rhodes]

This appears to be an admin-only function. I do not see any permissions that would allow this other than administer project/admin