Set up email-to-case for JIRA

[Matt Curran]

I want to enable the ability for users to email their IT issues to an email address and this to automatically create the ticket for them in JIRA. I have followed the JIRA guide and created the email address but it does not seem to be working. Are there any solutions. Thanks.  

[Barnali Putatunda · Accepted solution]

Hi Matthew,

Creation of email address only will not help. You need to configure incoming mail service  (IMAP / POP)for jira. Then create email handlers to do actions based on your incoming mails.

Follow the instructions here: https://confluence.atlassian.com/adminjiraserver073/creating-issues-and-comments-from-email-861253784.html

[Matt Curran]

Hi Barnali 

I have set up the email handlers and configured the incoming mail servers tickets are not being generated 

[Barnali Putatunda]

While setting mail handlers you get an option to test, please check if you getting any error there.

You can follow some more detail level diagnosis steps here: 
https://confluence.atlassian.com/jirakb/diagnosing-mail-and-mail-handlers-issues-229180314.html

[Matt Curran]

I'm not seeing a test option