Sharing project with non Jira users

[Dennis_H]

We are looking at moving to Jira Core (w/ Confluence). We have projects that sometimes involve other companies. If we create a project can non Jira users see a project and mark a task assigned to them as complete or add notes to a task assigned to them? Can a task be assigned to a non Jira user?

Some of the other PM programs allow for that. They just have to register with the service and they have limited access to projects they are involved in.

[Chris Cooke Old Street Apps]

Hi everyone,

Have you tried external share for Jira? It's useful because it offers a link with a live view of Jira issues, to external users (without needing to give them a jira user license).

Let me know if this helps!

[Fadoua]

@Dennis_H

Do you mean you want to give access to specific project in JIRA to an external user?

 If that's your question yes you can.

Best,

[Dennis_H]

Yes, so if we have 10 licenses for our 10 users and we have Joe Smith from company X who we want involved in a particular project (say we gave him the task of calling 3 people) we'd want him to be able to view the task assigned to him (jsmith@companyX.com) and mark it as complete.

[Fadoua]

@Dennis_HIn that case make sure that not only you let the user access  the project he is supposed to work on but apply some issue security as well.

Click here for more about issue security

If you have any additional questions please don't hesitate to ask

Best

[Dennis_H]

So if I have an external company for this I don't have to buy extra licenses for them since they are just completing and marking tasks assigned to them, correct?

[Fadoua]

@Dennis_HIn order to access JIRA you will have to grant them access  that will count as a license for each person

[Dennis_H]

AH, so I DO need licenses for a "limited" user. That is one feature many other systems seem to allow is a non licensed user to be able to view and mark something as complete (they can't create anything).

This could get complex as for different projects we could be working with different companies, so we may spend 2 months working with 4 people from company X, then not work with them again and 3 months later work with 2 people from company Y

[Dennis_H]

If we add 2 users for say 3 months, then they are done, can we cancel their licenses and will everything they've done still be in the project for reference?

[Fadoua]

@Dennis_HMay be Jira Service Desk will better suit your needs.

Click here to learn more about license in JSD.

Best

[Dennis_H]

Does service desk work for project management?

[Fadoua]

No it doesn't.

I guess you will have to buy couple extra license that you will use for your users so that they can access JIRA.

Best,

[Dennis_H]

If we buy 2 licenses for external users for a few months then deactivate them, will anything they've entered into a project sill be there?

[Fadoua]

@Dennis_Hthat's a very good question, I will have to ask other champions. Usually when I terminate a user I just disable their account. I don't delete it so that we can keep the history. Not sure though once you remove the license if their account will be deleted.

[Dennis_H]

Thats a big point. If the data stays then I have no issue paying for extra users for the duration of a project. If I have to keep the users licensed to keep their data after the particular project is complete that could add up and get costly for a small company like mine.

[Joe Pitt]

When you inactivate a user all the data remains and they do not count toward the license number. 

[Fadoua]

@Dennis_HYes @Joe Pitt is right other champions just confirmed it as well.