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This data appears to be from an older version of Jira. Please upgrade the data and try again. The cu

This data appears to be from an older version of Jira. Please upgrade the data and try again. The cu

Hi All, please help, is there any other work-around to import projects on Service Desk with different build numbers?

This data appears to be from an older version of Jira. Please upgrade the data and try again. The current version of Jira is at build number '711001', but the supplied backup file was for build number '710001'.

Any suggestions/comments to resolve this is really appreciated. Thank you

1 answer

2 votes

Yes, you need to put the data in a server install that is of a version that matches the data, then upgrade it to the target version, then export it and import it.

Some of the configuration migration tools (Project Configurator and Configuration Manager) can also migrate between versions without upgrade, if the versions are not too far apart.

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Hi @Nic Brough -Adaptavist- , is it too far? 711001 and 710001

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I am using Project Configurator @Nic Brough -Adaptavist-

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Ok, yes, the versions are too far apart, you will need to upgrade the source data. As it's all 7, and 7.0 can go to 7.12 in one upgrade step, you might as well upgrade to the target version.

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Hi @Nic Brough -Adaptavist-, will I face the same scenario even if I use Configuration Manager? Thank you

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I believe so, although I have not tested it, so it is worth a try!

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Hi @Nic Brough -Adaptavist- , I give it a try and throw me this error. can you help?

Resolution:

com.atlassian.sal.api.net.ResponseException: Request failed with status code 404 - Not Found.
<!DOCTYPE html><html lang="en"><head><meta charset="utf-8"><meta http-equiv="X-UA-Compatible" content="IE=edge"><title>Oops, you&#39;ve found a dead link. - JIRA</title><script type="text/javascript">contextPath = "";</script><link type='text/css' rel='stylesheet' href='/static-assets/metal-all.css' media='all'><script src='/static-assets/metal-all.js'></script><!--[if lt IE 9]><link type='text/css' rel='stylesheet' href='/static-assets/metal-all-ie.css' media='all'><script src='/static-assets/metal-all-ie.js'></script><![endif]--><!--[if IE 9]><link type='text/css' rel='stylesheet' href='/static-assets/metal-all-ie9.css' media='all'><![endif]--><meta name="decorator" content="none" /></head><body class=" error-page error404"><script type="text/javascript">document.body.className += " js-enabled";</script><div id="page"><header id="header" role="banner"></header><!-- #header --><section id="content" role="main"><div class="aui-page-panel"><div class="aui-page-panel-inner"><section class="aui-page-panel-content lowerContent"><div id="error-state"><span class="error-type"></span><h1>Oops, you&#39;ve found a dead link.</h1><ul><li>Go back to the <a href="javascript&colon;window.history.back()">previous page</a></li><li>Go to the <a href="/secure/MyJiraHome.jspa">Home Page</a></li></ul></div></section><!-- .aui-page-panel-content --></div><!-- .aui-page-panel-inner --></div><!-- .aui-page-panel --></section><!-- #content --><footer id="footer" role="contentinfo"><section class="footer-body">


<ul class="atlassian-footer">
    <li>
        Atlassian JIRA <a class="seo-link" rel="nofollow" href="https://www.atlassian.com/software/jira">Project Management Software</a>

                                    
                                
        <span id="footer-build-information">(v7.2.3-AWS-SUMMIT-DEMO#72005-<span title='73be91d2b96fc29303a7eb6820acf420e5d0ed65' data-commit-id='73be91d2b96fc29303a7eb6820acf420e5d0ed65}'>sha1:73be91d</span>:i-0a7096627ffce94f2)</span>
    </li>
    <li>
        <a id="about-link" rel="nofollow" href="/secure/AboutPage.jspa">About JIRA</a>
    </li>
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                        <a id="footer-report-problem-link" rel="nofollow" href="/secure/CreateIssue!default.jspa">Report a problem</a>
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</ul>
<div id="footer-logo"><a href="http://www.atlassian.com/" rel="nofollow">Atlassian</a></div></section></footer><!-- #footer --></div><!-- #page --></body></html>
 at com.botronsoft.jira.rollout.rest.internal.AbstractSnapshotResource$1.handle(AbstractSnapshotResource.java:155)
 at com.atlassian.applinks.oauth.auth.OAuthApplinksResponseHandler$1.handle(OAuthApplinksResponseHandler.java:120)
 at com.atlassian.applinks.oauth.auth.OAuthApplinksResponseHandler.handle(OAuthApplinksResponseHandler.java:76)
 at com.atlassian.plugins.rest.module.jersey.JerseyRequest$2.handle(JerseyRequest.java:134)
 at com.atlassian.sal.core.net.HttpClientRequest.executeAndReturn(HttpClientRequest.java:104)
 at com.atlassian.plugins.rest.module.jersey.JerseyRequest.executeAndReturn(JerseyRequest.java:131)
 at com.atlassian.applinks.core.auth.ApplicationLinkRequestAdaptor.execute(ApplicationLinkRequestAdaptor.java:58)
 at com.atlassian.applinks.oauth.auth.ThreeLeggedOAuthRequest.execute(ThreeLeggedOAuthRequest.java:51)
 at com.botronsoft.jira.rollout.rest.internal.AbstractSnapshotResource.remoteRestCall(AbstractSnapshotResource.java:135)
 at com.botronsoft.jira.rollout.rest.internal.AbstractSnapshotResource.remoteRestCall(AbstractSnapshotResource.java:105)
 at com.botronsoft.jira.rollout.rest.internal.ApplicationsResource.getSnapshots(ApplicationsResource.java:91)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
 at java.lang.reflect.Method.invoke(Method.java:498)
 at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$ResponseOutInvoker$1.invoke(DispatchProviderHelper.java:192)
 at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$1.intercept(DispatchProviderHelper.java:83)
 at com.atlassian.plugins.rest.common.interceptor.impl.DefaultMethodInvocation.invoke(DefaultMethodInvocation.java:53)
 at com.botronsoft.jira.rollout.impl.rest.authorization.PermissionResourceInterceptor.checkPermissions(PermissionResourceInterceptor.java:42)
 at com.botronsoft.jira.rollout.impl.rest.authorization.PermissionResourceInterceptor.intercept(PermissionResourceInterceptor.java:26)

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That's something I would want to raise with Botron.

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Thanks @Nic Brough -Adaptavist- , I already figured out the problem. Thanks for the help

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Hi @Alvin , how can you do? I'm facing the same problem

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Hi @binhnguyenthien ,

Sorry for the late response, I used Configuration Manager of Botron to migrate projects and configurations

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@Alvin so configuration manager did work even with jira versions different? were you able to migrate all project data including attachments and users?

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