Two Dimensional Filter Statistics doesn't find filters of certain user.

[Sander Theetaert]

Hey everyone,

I have a user that can't select it's filters anymore for the "Two Dimensional Filter Statistics" gadget.

I emphasize "a user" because I tested it and it works for me but not for him. 

Can anyone help troubleshoot?

Thanks in advance,

S.

[Sander Theetaert · Accepted solution]

An old colleague did some troubleshooting and it appeared that it was an index issue,

I did a background reindex but the problem remained (see answers on Branden's post), however, using advanced search (which consistently crashed before the reindex) works now and with that feature we can search for and use the needed filter.

Best regards,

S.

[somethingblue]

Hi Sander,

• When the user  goes to their favorite filters or saved filters do they see the filter they want to use?

When you say they can't select the filters do you mean the list is empty or he cant click on the drop-down?

If he can't click on the drop-down I would start by putting the browser in Safe Mode to disable any browser extensions and also try Private/Incognito mode.

Let me know and perhaps provide a screenshot of what they see and we'll go from there.

Cheers,

Branden

[Sander Theetaert]

The filter is in the favorite filters.

The drop down list isn't empty but searching on the filter (by typing it's name) gives 'no matches'.

[Madhushalini M Gulkota]

Hi Sander,

Did you guys figure out why this is happening and were you able to resolve it ?

Thanks,

Madhu