Unable to create SUP

[Himanshu Bansal]

I am facing an issue while creating an SUP post adding a few mandatory fields to a diff screen (resolve SUP) 

Kindly help

[Raul Pelaez _TecnoFor - Marketplace Partner_ · Accepted solution]

Edit the Field Configuration and put as "Optional" the field "Root Cause"

After this, go to the Workflow and put a validator in the transition that opens the Resolution Screen in order to validate as mandatory the field "Root Cause"

Hope this helps! Regards!

[Saikalyan Akunuri]

Incase field is optional but still shows the error message there is a possibility that the message would have been set in script runner under behaviors.

[Himanshu Bansal]

Thanks @Raul Pelaez _TecnoFor - Marketplace Partner_ - It worked like charms

[Raul Pelaez _TecnoFor - Marketplace Partner_]

Supa dupa what is SUP for you?

[Himanshu Bansal]

SUP is support project. 

I added a few mandatory fields in create SUP screen which were removed later and added to SUP resolution screen.

Now, I am unable to create a SUP ticket and the err says, "Root Cause is mandatory"

PS: This field is not a part of the create screen.

[Pasam Venkateshwarrao]

Hi @Himanshu Bansal 

can you please provide the detail information so that i can investigate

[Himanshu Bansal]

Kindly look at the response above. I hope it helps you help me :)

[Himanshu Bansal]

Thanks @Saikalyan Akunuri @Rilwan Ahmed @Raul Pelaez _TecnoFor - Marketplace Partner_ @Pasam Venkateshwarrao  - For your timely responses and helping hand.

[Rilwan Ahmed]

Hi @Himanshu Bansal ,

1. Open the issue type workflow, check if there is any validator added for the create transition.  If it is present remove the validator, publish the workflow. 
2. Go to project settings --> Fields 
   Check if "Root cause" field is marked as required. If yes, change it to optional