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Upgrade Failing

Fr0zt
Fr0zt
Contributor
September 21, 2018

Hello.

I am trying to upghrade Jira 4.4.1 to Jira 4.4.5.

I have already installed java jdk and set JAVA_HOME variable.

When I run the Jira 4.4.5 installer I get error. in the log I get this:

 

(...)

extracting Welcome.html (size 943)
untaring JRE was successful
JRE dir: C:\Users\noesiscs\AppData\Local\Temp\2\e4j7D5C.tmp_dir\jre
LoadDLL (0, C:\Users\noesiscs\AppData\Local\Temp\2\e4j7D5C.tmp_dir\jre, 0)
Got JRE location C:\Users\noesiscs\AppData\Local\Temp\2\e4j7D5C.tmp_dir\jre (java exe: 0)
MinVersion: 1.6, MaxVersion:
Trying to load JVM-DLL from c:\users\noesiscs\appdata\local\temp\2\e4j7d5c.tmp_dir\jre\bin\java.exe
Setting PATH E:\app\Xpand\product\11.2.0\client_2;E:\app\Xpand\product\11.2.0\client_2\bin;E:\app\Xpand\product\11.2.0\client_1;E:\app\Xpand\product\11.2.0\client_1\bin;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Program Files (x86)\Microsoft SQL Server\100\Tools\Binn\;C:\Program Files\Microsoft SQL Server\100\Tools\Binn\;C:\Program Files\Microsoft SQL Server\100\DTS\Binn\;C:\Program Files (x86)\Microsoft ASP.NET\ASP.NET Web Pages\v1.0\;c:\atlassian-plugin-sdk\bin;C:\Program Files (x86)\Mozilla Firefox\;C:\Program Files\TortoiseSVN\bin;C:\Program Files\Microsoft\Web Platform Installer\;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\7-Zip;C:\MySQL\MySQL Server 5.5\bin;;C:\Windows\System32\WindowsPowerShell\v1.0\;c:\users\noesiscs\appdata\local\temp\2\e4j7d5c.tmp_dir\jre\bin
Trying c:\users\noesiscs\appdata\local\temp\2\e4j7d5c.tmp_dir\jre\bin\hotspot\jvm.dll (exists 0)
Trying c:\users\noesiscs\appdata\local\temp\2\e4j7d5c.tmp_dir\jre\bin\client\jvm.dll (exists 1)
Failed with error code 21
Trying c:\users\noesiscs\appdata\local\temp\2\e4j7d5c.tmp_dir\jre\bin\server\jvm.dll (exists 1)
Failed with error code 21
Trying c:\users\noesiscs\appdata\local\temp\2\e4j7d5c.tmp_dir\jre\bin\classic\jvm.dll (exists 0)
Trying c:\users\noesiscs\appdata\local\temp\2\e4j7d5c.tmp_dir\jre\bin\jrockit\jvm.dll (exists 0)
Setting PATH E:\app\Xpand\product\11.2.0\client_2;E:\app\Xpand\product\11.2.0\client_2\bin;E:\app\Xpand\product\11.2.0\client_1;E:\app\Xpand\product\11.2.0\client_1\bin;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Program Files (x86)\Microsoft SQL Server\100\Tools\Binn\;C:\Program Files\Microsoft SQL Server\100\Tools\Binn\;C:\Program Files\Microsoft SQL Server\100\DTS\Binn\;C:\Program Files (x86)\Microsoft ASP.NET\ASP.NET Web Pages\v1.0\;c:\atlassian-plugin-sdk\bin;C:\Program Files (x86)\Mozilla Firefox\;C:\Program Files\TortoiseSVN\bin;C:\Program Files\Microsoft\Web Platform Installer\;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\7-Zip;C:\MySQL\MySQL Server 5.5\bin;;C:\Windows\System32\WindowsPowerShell\v1.0\
Setting PATH E:\app\Xpand\product\11.2.0\client_2;E:\app\Xpand\product\11.2.0\client_2\bin;E:\app\Xpand\product\11.2.0\client_1;E:\app\Xpand\product\11.2.0\client_1\bin;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Program Files (x86)\Microsoft SQL Server\100\Tools\Binn\;C:\Program Files\Microsoft SQL Server\100\Tools\Binn\;C:\Program Files\Microsoft SQL Server\100\DTS\Binn\;C:\Program Files (x86)\Microsoft ASP.NET\ASP.NET Web Pages\v1.0\;c:\atlassian-plugin-sdk\bin;C:\Program Files (x86)\Mozilla Firefox\;C:\Program Files\TortoiseSVN\bin;C:\Program Files\Microsoft\Web Platform Installer\;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\7-Zip;C:\MySQL\MySQL Server 5.5\bin;;C:\Windows\System32\WindowsPowerShell\v1.0\;c:\users\noesiscs\appdata\local\temp\2\e4j7d5c.tmp_dir\jre\bin\..\jre\bin
Trying c:\users\noesiscs\appdata\local\temp\2\e4j7d5c.tmp_dir\jre\bin\..\jre\bin\hotspot\jvm.dll (exists 0)
Trying c:\users\noesiscs\appdata\local\temp\2\e4j7d5c.tmp_dir\jre\bin\..\jre\bin\client\jvm.dll (exists 0)
Trying c:\users\noesiscs\appdata\local\temp\2\e4j7d5c.tmp_dir\jre\bin\..\jre\bin\server\jvm.dll (exists 0)
Trying c:\users\noesiscs\appdata\local\temp\2\e4j7d5c.tmp_dir\jre\bin\..\jre\bin\classic\jvm.dll (exists 0)
Trying c:\users\noesiscs\appdata\local\temp\2\e4j7d5c.tmp_dir\jre\bin\..\jre\bin\jrockit\jvm.dll (exists 0)
Setting PATH E:\app\Xpand\product\11.2.0\client_2;E:\app\Xpand\product\11.2.0\client_2\bin;E:\app\Xpand\product\11.2.0\client_1;E:\app\Xpand\product\11.2.0\client_1\bin;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Program Files (x86)\Microsoft SQL Server\100\Tools\Binn\;C:\Program Files\Microsoft SQL Server\100\Tools\Binn\;C:\Program Files\Microsoft SQL Server\100\DTS\Binn\;C:\Program Files (x86)\Microsoft ASP.NET\ASP.NET Web Pages\v1.0\;c:\atlassian-plugin-sdk\bin;C:\Program Files (x86)\Mozilla Firefox\;C:\Program Files\TortoiseSVN\bin;C:\Program Files\Microsoft\Web Platform Installer\;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\7-Zip;C:\MySQL\MySQL Server 5.5\bin;;C:\Windows\System32\WindowsPowerShell\v1.0\
ERROR: Could not get DLL-Handle.
ERROR: Could not load functions
ERROR: Could not load bundled JRE. Trying to find another JRE.
LoadDLL (0, (null), 0)
Searching for a JVM
GetTempPath returned 39 (last error 3)
make dir returned -1
Testing location (type Y)
GetTempPath returned 39 (last error 183)
make dir returned -1
Testing location JAVA_HOME (type E)
checkJavaExe (C:\Program Files\Java\jdk1.6.0_45\jre\bin\java.exe, [out], 1.6, , 0)
file exists
got version from registry 1.6.0_45
checkJavaExe returning 1
Trying to load JVM-DLL from c:\program files\java\jdk1.6.0_45\jre\bin\java.exe
Setting PATH E:\app\Xpand\product\11.2.0\client_2;E:\app\Xpand\product\11.2.0\client_2\bin;E:\app\Xpand\product\11.2.0\client_1;E:\app\Xpand\product\11.2.0\client_1\bin;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Program Files (x86)\Microsoft SQL Server\100\Tools\Binn\;C:\Program Files\Microsoft SQL Server\100\Tools\Binn\;C:\Program Files\Microsoft SQL Server\100\DTS\Binn\;C:\Program Files (x86)\Microsoft ASP.NET\ASP.NET Web Pages\v1.0\;c:\atlassian-plugin-sdk\bin;C:\Program Files (x86)\Mozilla Firefox\;C:\Program Files\TortoiseSVN\bin;C:\Program Files\Microsoft\Web Platform Installer\;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\7-Zip;C:\MySQL\MySQL Server 5.5\bin;;C:\Windows\System32\WindowsPowerShell\v1.0\;c:\program files\java\jdk1.6.0_45\jre\bin
Trying c:\program files\java\jdk1.6.0_45\jre\bin\hotspot\jvm.dll (exists 0)
Trying c:\program files\java\jdk1.6.0_45\jre\bin\client\jvm.dll (exists 0)
Trying c:\program files\java\jdk1.6.0_45\jre\bin\server\jvm.dll (exists 1)
Failed with error code 193
Trying c:\program files\java\jdk1.6.0_45\jre\bin\classic\jvm.dll (exists 0)
Trying c:\program files\java\jdk1.6.0_45\jre\bin\jrockit\jvm.dll (exists 0)
Setting PATH E:\app\Xpand\product\11.2.0\client_2;E:\app\Xpand\product\11.2.0\client_2\bin;E:\app\Xpand\product\11.2.0\client_1;E:\app\Xpand\product\11.2.0\client_1\bin;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Program Files (x86)\Microsoft SQL Server\100\Tools\Binn\;C:\Program Files\Microsoft SQL Server\100\Tools\Binn\;C:\Program Files\Microsoft SQL Server\100\DTS\Binn\;C:\Program Files (x86)\Microsoft ASP.NET\ASP.NET Web Pages\v1.0\;c:\atlassian-plugin-sdk\bin;C:\Program Files (x86)\Mozilla Firefox\;C:\Program Files\TortoiseSVN\bin;C:\Program Files\Microsoft\Web Platform Installer\;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\7-Zip;C:\MySQL\MySQL Server 5.5\bin;;C:\Windows\System32\WindowsPowerShell\v1.0\
Setting PATH E:\app\Xpand\product\11.2.0\client_2;E:\app\Xpand\product\11.2.0\client_2\bin;E:\app\Xpand\product\11.2.0\client_1;E:\app\Xpand\product\11.2.0\client_1\bin;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Program Files (x86)\Microsoft SQL Server\100\Tools\Binn\;C:\Program Files\Microsoft SQL Server\100\Tools\Binn\;C:\Program Files\Microsoft SQL Server\100\DTS\Binn\;C:\Program Files (x86)\Microsoft ASP.NET\ASP.NET Web Pages\v1.0\;c:\atlassian-plugin-sdk\bin;C:\Program Files (x86)\Mozilla Firefox\;C:\Program Files\TortoiseSVN\bin;C:\Program Files\Microsoft\Web Platform Installer\;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\7-Zip;C:\MySQL\MySQL Server 5.5\bin;;C:\Windows\System32\WindowsPowerShell\v1.0\;c:\program files\java\jdk1.6.0_45\jre\bin\..\jre\bin
Trying c:\program files\java\jdk1.6.0_45\jre\bin\..\jre\bin\hotspot\jvm.dll (exists 0)
Trying c:\program files\java\jdk1.6.0_45\jre\bin\..\jre\bin\client\jvm.dll (exists 0)
Trying c:\program files\java\jdk1.6.0_45\jre\bin\..\jre\bin\server\jvm.dll (exists 0)
Trying c:\program files\java\jdk1.6.0_45\jre\bin\..\jre\bin\classic\jvm.dll (exists 0)
Trying c:\program files\java\jdk1.6.0_45\jre\bin\..\jre\bin\jrockit\jvm.dll (exists 0)
Setting PATH E:\app\Xpand\product\11.2.0\client_2;E:\app\Xpand\product\11.2.0\client_2\bin;E:\app\Xpand\product\11.2.0\client_1;E:\app\Xpand\product\11.2.0\client_1\bin;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Program Files (x86)\Microsoft SQL Server\100\Tools\Binn\;C:\Program Files\Microsoft SQL Server\100\Tools\Binn\;C:\Program Files\Microsoft SQL Server\100\DTS\Binn\;C:\Program Files (x86)\Microsoft ASP.NET\ASP.NET Web Pages\v1.0\;c:\atlassian-plugin-sdk\bin;C:\Program Files (x86)\Mozilla Firefox\;C:\Program Files\TortoiseSVN\bin;C:\Program Files\Microsoft\Web Platform Installer\;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\7-Zip;C:\MySQL\MySQL Server 5.5\bin;;C:\Windows\System32\WindowsPowerShell\v1.0\
ERROR: Could not get DLL-Handle.
ERROR: Could not load functions
ERROR: Could not find another JRE.

 

Why is this happening? How can I fix this?

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Keri
Keri
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 24, 2018

Can you let us know what version of the JDK you installed was?  This could be an issue with a 32bit vs 64bit - can you try using the alternative version of Java?

 

Cheers, 

Keri

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Fr0zt
Fr0zt
Contributor
September 25, 2018

Hello.

I have installed java version 1.6.0_30.

Java(TM) SE Runtime Environment (Build 1.6.0_30-b12).

Java Hotspot(TM) 64-bit Server VM (build 20.5-b03, mixed mode).

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Fr0zt
Fr0zt
Contributor
September 25, 2018

Do you think this issue is about java version?

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Keri
Keri
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 25, 2018

Hi there, 

 

It looks like it - the version you listed doesn't match the version that Jira is trying to use. 

 

Can you make sure that JAVA_HOME is set correctly: https://confluence.atlassian.com/display/JIRA044/Installing+Java ?

 

You may need to restart the server for the value to be set correctly. 

 

Cheers,

Keri

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