Upgraded jira from 8.5.5 to 8.13.15 and our external users login from "F5 vpn Desktop" stop working

[Pertti Oinonen]

Hi,

our external customers first open connection with F5 vpn and then from "F5 desktop" with Jira icon login to Jira. Now after Jira upgrade it only gives an error "invalid user or password..." and login to jira has failed. And nothing comes to jira logs from that operation.

F5 desktop forward commands to proxy (says F5 guy) and do nothing else. This was working fine before this version of jira but now I am desperate.

Otherwise I haven't noticed any problems with jira, it works well

Br,

Pertti Oinonen

[Pramodh M]

Hi @Pertti Oinonen 

Any modifications in installation directory is completely replaced with newer version. You might want to check the modified folder in home directory to revert those changes in installation directory.

Or if you have reference/backup, change those and it should work

Let me know if you have any queries

Thanks,

Pramodh

[Pertti Oinonen]

Thank you for the answer but I have checked those files and it was no help for this problem