User mention in comments - limits & issues

[Tom Lister]

Hi

I'm new my current company, and my users have been told if they use too many @mentions in their comments that JIRA will become unstable. I've never been aware of this issue and AFAIK it isn't an issue. 

All of our customers in Service Desk are set up as users

Has anyone come across this as a problem? I'm going to tell them it's not an issue and carry on.

Please chime in if you know any reasons not to!

JSD 7.11 Data Centre on AWS

[Nic Brough -Adaptavist- · Accepted solution]

It will be a problem if there are too many mentions in an issue, but "too many" is in the thousands.

Unless it's down to an add-on that adds to the user profiles - I've seen some of these give performance issues as they go out to the user system for some of the data and that can be slow (again though, you're looking at large numbers of users on the issue)

[Eugene Yasiuchenko]

Hello Nic @Nic Brough -Adaptavist- ,

Can you please help with the following:

HOW can I mention a user in a comment from a client's JSD portalview? (whether I'm licensed user or not (e.g. just a service desk customer) )

In project permission scheme and in global settings we have granted 'Browse projects' and 'Browse users and groups' permissions to all users. Users still can't mention anyone on the portal. 

Moreover, EVEN ADMINS can't mention a user from the portal view. It's only available from the jira backend.

Although on the backend, jira-software and jira-service desk users can mention anyone.

Is anything changed with the new GDPR policy ?

NOTE: mentioning has been working ~6-8 month ago, but then something changed apparently.

thanks in advance