View all customer requests on customer portal

[Philippa Poulson]

Hi Community,

I have a Project called Support Desk, under which I have Customers grouped by Organization. One of the Organizations (DG) would like to see all tickets logged by the customers listed under DG in one portal. Is this possible?

See my screen shot of the DG and the customers under it:

Thanks.

[Alana Fernando]

hi @Philippa Poulson,

If you have JQL tricks plugin installed and create separate user group per organization; you may use below JQL query to filter out all issues created by users who are in a selected group

reporter in memberofgroups ("DG") 

reference: https://www.j-tricks.com/jqlt-user-functions.html

[Philippa Poulson]

Rather than open a new ticket in ScriptRunner threads, do you know if Adaptavist ScriptRunner will do this too? We already have that installed, you see.

[Alana Fernando]

hi @Philippa Poulson,

I was unable to find any luck from adaptive script runner : Script JQL Functions document

but I have 2 other ways you can use filters without installing other plugins. you can use either one of below JQL. 

1. Reporter in membersOf("DG")
2. reporter in (Jack,Jill) 

Reference : Advanced searching - functions reference : Atlassian Document

hope this helps.

[Philippa Poulson]

I can use filters, but how can I apply the filter to a Customer Portal? The head CEO of DG wants to see ALL of the tickets raised for ALL of his websites in one place. At the moment each website has a user and a customer and a portal.  Can this be achieved?

Thanks.

[Alana Fernando]

sorry @Philippa Poulson, to the best of my knowledge it is not possible.

Correct me if i am wrong. as i understood CEO wants to see all the tickets created in all of the projects in one place. these tickets can be reported by him or any other users as well.  this is not possible through customer portal.

Also I am confused by the term of 'Website' could you please elaborate more on that.

[Philippa Poulson]

As in my screen shot, the blanked out lines are a customer account per website that we manage and support for the CEO of DG.  At present, each customer can only see tickets logged for the website relevant to the account. For example dgsite.co.uk has a customer account with username web.dg which lists only tickets logged for dgsite.co.uk. there is another site, ddggsite.co.uk, with customer account web.ddgg, showing only tickets logged for ddggsite.co.uk. CEO needs to see tickets for all of his sites in DG through a customer portal.

I hope that's clearer.

[Alana Fernando]

@Philippa Poulson I guess this is not possible