What happened? Our Jira is down for 22 hours!

[v.klimenko]

Hi, our Jira is down for 22 hours, could you help us with it?
Please contact us as soon as possible and provide us of restoration time!

[Stephen Sifers · Accepted solution]

Hello, We're sorry you've been impacted by this incident. We have sent email communications to all affected customers which provide further details of the incident as well as a link for live status updates. Reach out to us at https://support.atlassian.com/contact if you have any questions or concerns.

Additionally, we’re checking and validating anyone who has posted in Community to report their site has been impacted and we are creating a support request on their behalf. If you’re unsure if an issue has been created for your site we suggest reaching out to your site admins or technical contacts.

Regards,
Stephen Sifers | Product Lead, Community

[Stephen Sifers]

Hello,
We apologize for the length of this ongoing incident and for not being more proactive in our communication with you. We understand how mission-critical our products are for you and want to make sure we are relaying the most accurate information possible.

While we really want to get in front of you live to answer your questions, we are prioritizing getting customers up and running first and foremost. We will host an AMA (Ask Me Anything) after we get all of our customers fully restored.

In the meantime, please add your questions here and we will respond as quickly and transparently as we can. Some questions may not be answered until we do an official PIR, but we will let you know that and answer as much as we can now.

Our Chief Technology Officer Sri Viswanath has posted a blog about this incident with more background and details, and our team is working around the clock to move through the various stages for restoration.

We are working 24/7 to restore your service. Thank you to those who have been sharing all the information you know from your support requests. Thank you for being open, honest, and caring for your fellow Community members. This speaks a lot about what makes Community a special place.

Lastly, if you're unsure if a support request was raised on your behalf, please let me know, and I will personally check. My team and I went through all Community posts related to this incident to ensure everyone's site had a support request.

Regards,
Stephen Sifers | Product Lead, Community

[Dave Bosman [Realdolmen]]

Hi @v.klimenko 

Atlassian is exeriancing some issues since yesterday where some customers are impacted. 

They are aware of it and are working to get it solved as quickly as possible. 

you can check the Atlassian Status page  for the status of their products. 

Unfortunately we (the community) cannot give you a timeframe when this will be solved. 

Regards

Dave

[y_fedoran]

@Dave Bosman [Realdolmen] It’s a really bad reputation for such company! 

22 hours down, it's a shame!

[Dave Bosman [Realdolmen]]

Hi @y_fedoran 

Things can happen, and this can happen to any company. 

Knowing Atlassian, they are working hard on restoring the services.  

If you are one of the impacted customers and have a premium or enterprise license i would advice to read this https://www.atlassian.com/legal/sla 

Regards

Dave