What is the best way to manage different jira notifications in your inbox?

[Matt Armstrong]

A lot of our users have rules set in Outlook to automatically put Jira notifications in the trash or a folder which they never look at. We want to be able to make sure that service desk notifications go into their inbox so that they respond to our agent's questions and updates.

What would be the best way to manage different types of Jira notifications in our user's inbox?

[Joe Pitt]

I don't see how you can control outlook rules users put in place. The users my be putting in rules because there are just too many notifications. I suggest you look at what notifications are being sent out.  In my experience most users don't want notification for every edit, comment, or workflow change. 

[Matt Armstrong]

We want to be able to advise users on the rule that they set for Jira because they always come to us complaining that they never receive a notification and it is because they are filtering all Jira notifications.

[Joe Pitt]

There is no way for me answer that. They are obviously filtering on emails from JIRA. Then they need to select keywords in the subject of things they don't want to see or do want to see and put them in a special folder.  Each user man have different desires. The fact they are filtering everything indicates to me you are sending too many notifications. Most people only want notification when the issue is assigned to them, reporters want when it is created and resolved. Some may want milestone events like passed testing, approved, etc. For the milestone events I create a specific notification event. Also check to see if they are getting notification for their own actions. I turn that off in the default user profile. If you don't do that the users can turn it off in their own profile. Every place I've setup JIRA the default notifications are too much. 

[Matt Armstrong]

Thanks Joe, I found a way around it so that you can receive certain Jira notifications to your inbox and filter others out