Where can I download the 5.12.2 .obr file for Jira Service Management?

Richard Briggs January 23, 2024

I need to get my hands on the .obr file for Jira Service Management so I can install it on a machine that does not have access to the Software Store and is not connected to the Internet

 

Where can I download .obr files??

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Richard Briggs August 23, 2024
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Trudy Claspill
Community Leader
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January 23, 2024

Hello @Richard Briggs 

The download archives for Jira Service Management versions is located here:

https://www.atlassian.com/software/jira/service-management/download-archives

But I don't see an obr file option there.

Richard Briggs January 23, 2024

Yeah - I need the .obr  thx

Trudy Claspill
Community Leader
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January 23, 2024
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Richard Briggs January 24, 2024

Thanks Trudy... I got this from Atlassian:

Sarah A commented:

Hi Richard, 

Hello!  Sarah here from Atlassian Support.  I see that you're looking for the .obr package to upgrade Jira Service Management. 

Earlier today we had an outage on marketplace.atlassian.com, which is where the Jira Service Management version history is stored with the .obr packages.  It is back online now, and you can find the JSM packages here:

Please let me know if there's anything else I can help with!

Kathy Dickason
Contributor
August 21, 2024

Looks like the outage is in effect as of 3:15PM Eastern on August 21, 2024

 

 

 

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Klara Bras August 22, 2024

Did you find any other place where the JSM can be downloaded in .obr version? 

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한은우
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August 23, 2024
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Klara Bras August 23, 2024

Thanks for that, I already asked Atlassian Support and I recieved the same links, thank you for your help! 

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Carlos G_ Melendez
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September 25, 2024

Tried downloading the .obr file from here: https://marketplace.atlassian.com/apps/1213632/jira-service-management/version-history 

Download fails for every version I tried either via browser or curl. Is the marketplace still having issues?

Richard Briggs September 30, 2024

It's working as of 30SEP2024 - just downloaded one.   If you are connected to a corporate network or a VPN, your company may block .obr downloads.  Try when not connected to company network or VPN.

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VERSION
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