Why does my service desk portal look different than everyone else's?

[Nancy Bonanno]

I am a Jira Admin.  At some point when we upgraded to 4.5.6, I saw the "customize" button on our service portal and clicked it.  Suddenly, the appearance of my portal changed completely.    And I can't change it back?  How do I change it back?! No one else's portal looks like this.

The original portal looks like this:

Now it looks like this!  I wouldn't care except I sometimes teach users how to use the portal, and it confuses them.  Thanks for any help!

[Daniel Ebers]

Hi @Nancy Bonanno

the assumption it could be something on your local machine is an interesting way of approaching the problem - so have you the option to try a different browser (just for a short moment? Like Chrome/Firefox/Microsoft Edge). You could test and double check if the portal looks the same then.

Regards,
Daniel

[Nancy Bonanno]

Here is an interesting new symptom.  I resurrected an old training account and logged in with it, figuring it was something in my configuration that was changing the portal but nope...even logged in as someone else, the portal shows up weird.  So it's something on my computer?!?!

[edwin vasquez]

Are both URLs the same when visiting the portals? Below is an example of how they can be different

https://***..com/servicedesk/customer/portals
https://***.com/servicedesk/customer/portal/1

[Nancy Bonanno]

Yes!  It's https://jira.***.com/servicedesk/customer/portals

Isn't that weird?!

[Nancy Bonanno]

Really, it looks like it isn't showing the RECENTLY USED forms on the right, the way the other portal does.