creating an issue in Jira from an email

[Tony Wood]

I have got the email (from KACE) creating an issue in Jira. Is there any way to set values for certain fields 

e.g. Assignee  or status and default the issue into the Active sprint. 

[Peter Hamilton-Harding]

Automation is what you're after.

This isn't specifically relevant but should give you the clues to get where you're trying to go:
https://confluence.atlassian.com/jirakb/automatically-set-customer-request-type-when-issue-is-created-via-jira-859463969.html

[Tony Wood]

Thanks for the suggestion. Still struggling. Seems like the automation works if you have the Service Desk.