eazybi "Child process request failed with Errno::ECONNREFUSED"

[Henry Cao]

I am new to eazybi.

I imported some issues in a jira project  into eazybi and successful.

but when I click the analyze page, the below erorr is appear.

when I click the close button, and I can not see any  avaiable dimension.

How can  I do to fix it. thanks

[Roberts Čāčus - eazyBI · Accepted solution]

Hi @Henry Cao ,

Please send the eazyBI log files to the eazyBI support email support@eazybi.com - https://docs.eazybi.com/eazybijira/set-up-and-administer/set-up-and-administer-for-jira-server/troubleshooting#Troubleshooting-eazyBIlogfiles.

You can send them via email or upload them in our contact form https://eazybi.com/contact.

Best,

[Henry Cao]

 Hi @Roberts Čāčus - eazyBI  

Following your prompts.  I entered the "Settting " page and found a red warning "Child process NOT RUNNING".

The separate child JVM process is not necessarily for me. I disable the checkbox "Launch a separate child JVM process.......", and the probbem is gone.

Thanks!

[ALLA ATCHYUT KARTHIK]

Hello @Henry Cao  @Roberts Čāčus - eazyBI ,

Could you please explain IN detail like what are the steps you have followed to overcome this error?

Regards,

Karthik 

[Roberts Čāčus - eazyBI]

Hi @ALLA ATCHYUT KARTHIK ,

The error could mean that the eazyBI child process has yet to start, and you are trying to view reports. There can be various causes for that. To give you a detailed answer, please send the eazyBI log files to the eazyBI support email support@eazybi.com- https://docs.eazybi.com/eazybijira/set-up-and-administer/set-up-and-administer-for-jira-server/troubleshooting#Troubleshooting-eazyBIlogfiles.

You can send them via email or upload them in our contact form https://eazybi.com/contact.

Best,
Roberts // support@eazybi.com