https://jira-arc.markit.com/images/icons/priorities/minor.svg

[avinsinghal89]

When creating an issue priority options are missing crossed verified  (Under Issue> Priorities there are 0 to 4 priorities are defined but on create issue screen its shows one option/value.

Any Idea on this Issue

[Nic Brough -Adaptavist-]

I am afraid I do not understand the first part of the question.

What does "missing crossed verified" mean? 

What have you got in the priority scheme for the project?

[avinsinghal89]

We dont have priority scheme as of now. Its the Issues priority field in which we have priority starting from 0 to 3, but when we go on to create/edit issue screen we are not able to find the other priority values  other than 0 , PFA the snapshot for more information. When we manually type priority 1/2/3 it does not take that value(neither coming in the drop down)

at

PFB the defined priorities

[Nic Brough -Adaptavist-]

What does the drop-down on the right show when you click the down arrow?

[avinsinghal89]

Nothing Just once value displayed in the snapshot (only priority "0") Rest are not visible .

I have tried restarting the Jira to see if works but no succes

[Nic Brough -Adaptavist-]

The only way I can get that to happen is with priority schemes (which you don't have implemented in this version, I believe) and javascript hacks that reduce the list of priorities.

Can you try JQL search for "priority = x" and try putting in 1, 2 or 3 for x - does that complete the clause ok?  And does the JQL query execute alright (even if it returns nothing, does it run)

[avinsinghal89]

Can you try JQL search for "priority = x" and try putting in 1, 2 or 3 for x - does that complete the clause ok?  And does the JQL query execute alright (even if it returns nothing, does it run

Yes it runs successfully for all the priorities value 1,2,3 and give list of issues based on the JQL

Well you says  javascript hacks that reduce the list of priorities :

Any way to troubleshoot this  as there is nopriority scheme for any project as of now only the default priority scheme which has all the priorities in it which is applied for all issue types .

[Nic Brough -Adaptavist-]

Ok, then it can only be a hack (although I just thought of one more that's not a .js one)

• Do you have the Script Runner add-on?  If so, check the list of "behaviours" for priority related stuff
• Check the announcement banner for any javascript
• Check the list of add-ons for priority related add-ons
• Check all the field descriptions in the field configuration for this project and issue type for javascript