jira service desk - how to change request type

[Jing]

Hi

I have a JIRA service desk with request type "incident" and "request".  I'd like to update it when the customer has picked the wrong type, for example, if a customer logged an request as incident, I'd like to correct this so that reporting shows up correctly. Is this possible?

Thanks

Jing

[Andrea Carl · Accepted solution]

To manually update, use the Move functionality.  To automate, you'll need to write a groovy script w/ Script runner. 

[Артем Строганов]

Andrea, hi!

Could you elaborate on your answer?

I managed to change the issue type inside JIRA.

But is it possible to change the request type on Customer portal (which our customer can see)?

Service Desk Cloud

[Daniel Serodio]

Move only allows for changing Project and/or Issue Type, but not Request Type.

[Jing]

that works, thanks!