phantom mail handler?

[Lance Wong]

testing a JIRA upgrade from 6.4 =>7.0

i have a plugin that provides 2 mail handlers. I removed one of the handlers. I removed the class that defines the handler. I removed the corresponding <message-handler> entry from the atlassian-plugin.xml file. 

However, upon server startup, throws error "<class of deleted handler >  cannot be instantiated because there is no corresponding enabled module defining message-handler of such class"

looking at the plugins modules list, confirmed that the deleted handler has no more module listed here.

where else would JIRA be referencing this phantom handler?

[Shannon S]

Lance,

Is this your personal plugin or is it a plugin from Marketplace? If so, can you let us know which one? 

Have you tried clearing the plugin cache? 

• Shut down JIRA
• Delete the following hidden plugin cache directories:

  JIRA_HOME/plugins/.bundled-plugins
  JIRA_HOME/plugins/.osgi-plugins
  

• Restart JIRA (These directories will be recreated on JIRA reboot with new plugin cache)

Regards,

Shannon

[Lance Wong]

i will try it. Thanks

[Lance Wong]

i renamed the dir, restarted, JIRA created a new dir. Still get the phantom-handler error msg. :(

ERROR [] JIRA-Bootstrap null[null]: Cannot instantiate message handler 'com.jira.plugins.mail.handlers.XLSMailHandler. This service will not work until this problem is fixed.

[Shannon S]

Hi Lance,

Can you confirm if clearing the plugin cache was attempted as well? This doesn't require that you rename any directories. You must delete them.

Regards,

Shannon

[Lance Wong]

it seems to me that renaming that dir would effectively do the same thing, and it seemed like it did since the .osgi-plugins dir was recreated by JIRA

i deleted the .osgi-plugins dir and everything happened the same way. After JIRA restarted, the .osgi-plugins dir was recreated and then that same error message got spit out to the log file (cannot instantiate message handler). Thanks for your help btw

[Shannon S]

Lance,

Can you show us the full startup sequence surrounding the error you're encountering? This will give us more information.

In addition, can you let me know which add-on this is that is causing you trouble?

Shannon