We are trying to capture certain transition dates for SLA purposes. I know I can set a custom date field as a post function to a transition. The problem is, if the issues moves back through the same transition more than once, the date field is updated each time, over writing the original value. I only want to capture the first time it transitioned. How do I set up a past function that will set the custom date field ONLY if the field is empty
You can set up a conditional post function. Conditional Post Functions are possible with the Workflow Enhancer plugin. Also see its documentation.
A simple way is to create 2 transitions;
1. checks and if the field is empty it will be available and sets the date in a post function
2. checks and if field is not empty it will be available and doesn't touch the date.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
One transition have post function, another not.
What transition to use checked by field value.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.