Some users unable to mention in comments

[Daniel Jonsson]

Hi,

I have recently noticed that some users seem to b e unable to @ tag other users in JIRA comments. It is not related to the browser, or the project or who the user is trying to tag, the problem seem to be specific to the user that is trying to mention other people. Have anyone experienced this?

[Florin Manaila · Accepted solution]

I believe you need the "Browse Users" permission to be able to @mention someone. Does your user have this permission?

[Zach Gabrielski]

Where can i edit the "Browse Users" permissions? It seems to be buried somewhere that I cannot find.

[Jobin Kuruvilla [Adaptavist]]

It is under global permissions.

[Brendan Flynn]

Thanks, this helped me today.

[Maria Bermudez]

This answer helped me too, thank you!

[Pablo Donoso Flores]

Thanks! i've been looking for this for a long time

[Toby Moore]

perfect answer thanks!

[Thiago Mundim]

worse experience ever.

you have to go to:

-> Setting -> Jira Settings -> Global Permissions

next, go to the bottom of the page, on Add Permission, and choose:
-> Browse users and Groups, on the first dropdow
-> "The group name" you want to give this permission. Make sure the users you want to give permission is on that group

[Christy Overall]

Bingo- thank you!!

[syednasharudin]

Its work, thanks a lot!

[Jockum Svanberg]

Thanks! It worked! 

[Mike Payne]

This helped me also.  Point to remember in future.  If you're creating new groups, think about global permissions not just project permission schemes!

[Paul Cudina]

If using JSD Server - navigate to Global Permissions

Administration > System > Security > Global Permissions

Under JIRA Permissions check the Users/Groups who have the 'Browse Users' permission and see if the user who cannot mention tag users belongs to one of the listed groups.

If not, add the user to one of those groups, or add a group the user belongs to.

To do this, scroll down to bottom of page

Permission: Browse Users

Group: Select the required group

Click Add.

[Isha Bharwani]

Hey thanks for the above comment. This worked for me. 

[Michal Kusinski]

Hi,
I have a user in jira-users that has browse user permission granted. Some of the users in this group are able to @ mention other and some don't. Even I myself can't do this altough I am an admin.

[Michal Kusinski]

Solved, I had to grant permission to project so user could be mentioned

[shetty]

Hi could you please help me how did u granted that to project 

show me the path

[Toby Moore]

click the Jira logo in the top left

Click on 'Jira settings'

click 'user management'

on the 'users' menu option (Should be default) search for the user in question

click their name

press 'add group'

search for the group you want to add and boom, youre done.