Sorry, an error occurred trying to log you in - please try again - External Password Authentication Issue

[DeepakBhatia]

Hi,

We are authenticating a user from the ldap. This is failing and we are getting the error

Sorry, an error occurred trying to log you in - please try again

The atlassian-jira.log is giving this error

[LDAP: error code 49 - 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 52e, vece^@]

[Amrut B · Accepted solution]

Hello Deepak,

There are several values that can indicate what LDAP function is causing the issue. Here are some general references for Microsoft Active Directory:

The AD-specific error code is the one after "data" and before "vece" or "v893" in the actual error string returned to the binding process

525​user not found ​

52e​invalid credentials ​

530​not permitted to logon at this time​

531​not permitted to logon at this workstation​

532​password expired ​

533​account disabled ​

701​account expired ​

773​user must reset password ​

775​user account locked​

Please check if the user credentials are match the same as LDAP.

Hope this helps,

Amrut.

[DeepakBhatia]

Hi Amrut

thanks for your comment. but I am still could not get how to resolve this.Problem Scenaio is that when One specific user is changing ldap password from his system. the jira login fails for all users.But when ldap password is reset to older password everything works fine.

[DeepakBhatia]

Log snippet

012-01-18 10:19:07,493 http-8080-11 ERROR anonymous 619x1277x1 1wrtd5k 10.0.3.197 /rest/gadget/1.0/login [crowd.manager.application.ApplicationServiceGeneric] Directory 'JIRA Delegated Authentication Directory' is not functional during authentication of 'jiraadmin'. Skipped.
2012-01-18 10:19:07,493 http-8080-11 ERROR anonymous 619x1277x1 1wrtd5k 10.0.3.197 /rest/gadget/1.0/login [jira.security.login.JiraSeraphAuthenticator] Error occurred while trying to authenticate user 'jiraadmin'.

[DeepakBhatia]

Logs snippet

Caused by: org.springframework.ldap.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 52e, vece^@]; nested exception is javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 52e, vece^@]
at org.springframework.ldap.support.LdapUtils.convertLdapException(LdapUtils.java:180)