Stack error when trying to upgrade from a 3.11 to a 4.2.4

[FabienA]

Hi I get the following stack after a migration from 3.11 to a 4.2.4 version of Jira :

2012-03-26 10:47:18,771 Thread-1 ERROR [service.util.handler.HandlerFactory] Could not getRequest message handler with class: de.schirmacher.jira.service.util.handler.PixHandler: java.lang.ClassNotFoundException: de.schirmacher.jira.service.util.handler.PixHandler
java.lang.ClassNotFoundException: de.schirmacher.jira.service.util.handler.PixHandler
at com.atlassian.plugin.classloader.PluginsClassLoader.findClass(PluginsClassLoader.java:122)
at java.lang.ClassLoader.loadClass(ClassLoader.java:307)
at java.lang.ClassLoader.loadClass(ClassLoader.java:248)
...

2012-03-26 10:47:18,787 Thread-1 ERROR [service.services.file.AbstractMessageHandlingService] Could not create handler (de.schirmacher.jira.service.util.handler.PixHandler) - java.lang.NullPointerException
java.lang.NullPointerException
at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.init(AbstractMessageHandlingService.java:47)
at com.atlassian.jira.service.services.mail.MailFetcherService.init(MailFetcherService.java:76)
at com.atlassian.jira.service.JiraServiceContainerImpl.init(JiraServiceContainerImpl.java:40)
at com.atlassian.jira.service.OfBizServiceConfigStore.instantiateServiceContainer(OfBizServiceConfigStore.java:228)
at com.atlassian.jira.service.OfBizServiceConfigStore.instantiateServiceContainer(OfBizServiceConfigStore.java:213)
at com.atlassian.jira.service.OfBizServiceConfigStore.getServiceContainer(OfBizServiceConfigStore.java:179)
at com.atlassian.jira.service.OfBizServiceConfigStore.getAllServiceConfigs(OfBizServiceConfigStore.java:159)
at com.atlassian.jira.service.DefaultServiceManager.loadServices(DefaultServiceManager.java:261)
at com.atlassian.jira.service.DefaultServiceManager.ensureServicesLoaded(DefaultServiceManager.java:251)
at com.atlassian.jira.service.DefaultServiceManager.getServices(DefaultServiceManager.java:69)
...

Please could someone help me.

Thanks for any feedback,

Fabien.

[MinC · Accepted solution]

This is related to this third-party plugin: http://www.softwaretesting.de/en/jira/pix-email-handleren.html

Could you please remove this plugin from the plugin page or remove the service from your JIRA Service page?

[FabienA]

Hello,

Many thanks for Your help. I removed the Service settings and it's ok noww : no more stack.

Best,

Fabien.