The "gg" and "." shortcuts no longer work for me

[Seth Grandeau]

I used to use these frequently, but they stopped working a few weeks ago. I press the keys, but nothing happens. I checked with another admin and they work for him. I also tried on our test system (different server) and they worked for me on that second system.

We're on Jira version 7.5.0.

I'm using Chrome browser.

Thanks in advance for any suggestions.

[Timothy · Accepted solution]

Does it work with another browser on your same machine? Try running your Chrome with your extensions turned off.

[Timothy]

I've tested with IE, Firefox, and even Edge, same behavior. the "." and "gg" shortcuts do not work on our production system. But on our test system, all browsers work for me. That's why I assume it must be something in the settings, rather than my local machine.

Have you checked in your User Profile whether the "Keyboard shortcuts" feature is disabled?

[Seth Grandeau]

That was the culprit! Thanks, Timothy. I didn't even know there was a preference setting that controlled this.

[Seth Grandeau]

I've tested with IE, Firefox, and even Edge, same behavior. the "." and "gg" shortcuts do not work on our production system. But on our test system, all browsers work for me. That's why I assume it must be something in the settings, rather than my local machine.