Track share button submissions for issue sharing

[Robert Swarts]

We love using the share button to notify users and non-users alike of an issue and it's current status. One problem we have is tracking when the share button has been used. The share isn't stored and the comment on the share isn't stored in the issue's history.

Is this possible out of the box or would it be a feature request?

[Sebastian Schöne]

Hi Robert,

I have a similar usage of sharing issues - to keep customers (non users) up to date. Maybe this free plugin would be a nice solution for your request?

https://marketplace.atlassian.com/plugins/aptis.plugins.shareYourJira

You will be able to grant a 1:1 view of issues to your customers (non users), no refreshing or additional shares 

[Chris Komaroff]

Thank you, I am forwarding this share email plug in idea with my manager.

[Chad Wight]

Optimally, I would like a way to pull in a "last shared date" by currentuser() with the shared message via JQL, so I can manage communications in a filter or gadget. This could be layered with a jql clause that looks at updated > LastSharedDate and Last Interaction By != currentUser() to more/less isolate issues that perhaps still need follow-up (assuming the share engaged users for follow-up).

[Deleted user]

Same problem with tracking, but emails were not send (only sometimes). The email funktion is integrated in our JIRA instance and working normaly good. There is no problem with sharing filters.