Unable to display dashboard after upgrading JIRA Gantt-Chart Project plugin

[Alexander Afonyashin]

Hi.

After JIRA Gantt-Chart Project plugin was upgraded from version 2.1.9 to 2.1.10 almost all users found they have 'empty' Dashboard page after login. After checking atlassian-jira.log and catalina.out logs I found that there's the exception linked to com.soyatec.jira.plugins.jira-ganttchart-project:gantt_menu () descriptor.

I disabled plugin and JIRA now works as expected.

Is there a way to restore JIRA Gantt-Chart Project plugin functionality?

Best regards,

Alexander Afonyashin

[Yves YANG]

Have you setup a Gantt's Gadget ? We just test from scratch install of JIRA 5.1.6 with JIRA 2.1.10. We do notice a problem of NullPointerException in Global administration if the license is missing. But we didn't see any issues on Dashboar.

[Yves YANG]

Hi John,

Our plugin's URL is https://marketplace.atlassian.com/plugins/com.soyatec.jira.plugins.jira-ganttchart-project.

We do get a bug report:

https://studio.plugins.atlassian.com/browse/JRAGANTT-496

We are working on it.

[Alexander Afonyashin]

I got the folloing error in browser window when Gantt plugin is enabled and I tried to open Gantt -> General page.

[John Chin]

Hi Alexander, would you mind I ask what version JIRA running in your end? The problem could cause by un-compatible plugin install in your end. For your information, JIRA Gantt-Chart Project plugin v2.19-2.1.10 only compatible with JIRA 5.1 - 5.1.6. You could search all the version of JIRA Gantt-Chart Project plugin in this pages https://marketplace.atlassian.com/plugins/de.polscheit.jira.plugins.gantt to compatible with your JIRA instances.

[Alexander Afonyashin]

JIRA version is 5.1.2. I upgraded Gannt plugin from version 2.1.9

[John Chin]

Could you install Gantt version 2.1.10 instead of 2.1.9? Your instance able to support the latest one. Before install, would you mind to remove all Gantt version plugin and reinstall it again?

[Alexander Afonyashin]

2.1.10 is already installed and causes JIRA to crash while displaying Dashboard. This not happened with 2.1.9

[John Chin]

Could you send me your Support Zip file for us to further investigate? You could refer from this pages to know what is the Support Zip. https://confluence.atlassian.com/display/JIRA/Getting+Help#GettingHelp-CreatingaSupportZip

[Alexander Afonyashin]

Hi Jonh,

What information do you need exactly? As far I understand full Support Zip file will have logins/db credetntials and other sensitive information. Is it enough to supply part of catalina.out with exception log?

[John Chin]

Yes, catalina.out should be enough. I would like to check on the plugin you have install recently.

[Alexander Afonyashin]

Here is it. Truncated some information about other plugins version, vendor etc.

P.S. It seems that server not allows large files (~60K). Did the trick - rename file from .txt to .bz2