Updating Custom Fields titles in JIRA

[Steven Pask]

Hi Team,

I've updated a custom field in our test environment and can clearly see that this update has been saved. However - when I review the screens that this field is assigned too, it still shows the old custom field name (also when I create / edit issues, the old field details are visible).

I've completed a reindex and also given it an additional 24 hours. 

What am I missing? Can you not update custom names fields in JIRA? 

Thanks,
Steve

[Steven Pask · Accepted solution]

This issue was never resolved and we ended up creating a new custom field and will look to phase the old one out. 

[Alexey Matveev]

Hello,

How did you update the field name? Did you do it in the Issues->CustomField section? If so, then your update must be visible on the screen. Kindly make sure that you do not have another "Help Center URL" field in your Jira instance.

[Steven Pask]

Yes correct. But its not visible - hence the issue :) There isn't another field - just the one which I've renamed. I'll look to try and restart the instance. 

[Ollie Guan]

Hi @Steven Pask,

Have you ever tried to remove this custom field from the screen and add it again?

[Steven Pask]

HI @Ollie Guan yes I did try that - but it would only bring up the custom field with original name. 

Thanks for the suggestion though.

[Ollie Guan]

Try restarting the service

[Steven Pask]

This isn't an option for our production environment even if it does solve the problem in test. 

Cheers though - may just have to look to replace the custom field as opposed to updating it.