User Mentions not working

[Pedro Felgueiras]

Suddenly the user mentions stop working on my instance. 

When I'm adding a comment and start making a mention it show "Found no matching users for: XPTO" but when I inspect the page it makes a request to "rest/api/2/user/viewissue/search" and it return valid users. 

 How can i debug this further? 

Best regards, 

Pedro Felgueiras 

[Pedro Felgueiras · Accepted solution]

The problem is fixed. 

There was an error on the JEditor plugin that make the mentions stop working. 

[somethingblue]

Thanks for letting us know!

[Kara Craig]

Can you give more details on the issue and how you resolved it? We have one user who has an issue with @mentions  as well, but only that user.

Thanks!

[Admin _RKI]

@Kara Craigwe got the same Problem. 2 Users cant "@mention". The UserPicker doestn showed up...

[Kristina Haggård]

For us mention works occasionly, more like an "I'm lucky today"-feature than a reliable one. No Changes in notification schemes, no access rules Changes, still users don't get notified now and then. Starting to get a big problem here as we use mention feature a lot.

[karen.kayser@skandiabanken.no]

It seems like this is still a problem. @Mention don't work

[Aleksandra Matveeva]

Hello! Have the same issue for my teammate but the info about doesnt help me to resolve it. Could you help here, pls?

[Павел Морозов]

Still doesn't work. Cloud, only for me, in incognito too.

[Deleted user]

Same here, doesn't seem to work. Is this a known bug?

[somethingblue]

Hi Pedro,

• Is this a Cloud or Server Instance?
• How many users does this affect?
• Is XPTO part of your domain name?
• Are you using AD or an integrated directory only?
• Do you see any specific errors in the logs when you attempt to find this user?

If this is a JIRA Server instance take a look at Mentions are not working in JIRA applications and follow the suggestions there.  If this is a cloud instance take a look at Mentions and Autocomplete are not working in JIRA Cloud and let me know the results and we'll go from there.

If this is a Server instance, reproduce the issue and provide the log snippet from the time you get the error and we'll go from there.

Cheers,

Branden

[Pedro Felgueiras]

Hy @somethingblue

• It's a server instance
• As far as I know it affects all the users
• XPTO is the username 
• I'm using AD 
• I can't find any errors. No in the catalina.out and on browser console

I will take second look at the link you provide. 

The problem is that i don't find any error. 

Cheers

Pedro