User mention not working, cant @mention

[ICT Helpdesk]

I have tried to follow https://confluence.atlassian.com/jirakb/mentions-and-autocomplete-are-not-working-in-jira-cloud-779160727.html

With no success. I am unable to search for any users that are not registered to use the jira-servicedesk-agent group / assigned to use Jira Service Desk as the application access 

I followed the link above to add them into the Browse User global permission function, I have check the Wiki rendering and email viability but still nothing is allowing me to search for users

I created a internal jira group jira-users and added in users to search and still no results

anything else I may be missing?

[ICT Helpdesk · Accepted solution]

Fixed by adding Service Desk Customers to permission Browse Projects

[Rostyslav Dobryanskyy (Contractor)]

Doesn't work for me 

[Joseph Huynh]

Please check if you or your end users have any international input source method other than English. e.g.

 

Per screenshot, if you have it on an international input method, @ mention functionality will not work.

[Kristina Haggård]

Where do I find this option?