User permission error using a user picker field

[Gaven Ray]

We are using a user picker field on a few projects for both notifications and bulk updating of the watchers via workflows. On other projects we have it set up to grant browse permissions to the people in that field. We recently started getting an error that user X cannot be added to the field because they do not have browse permissions. What can we do to fix it so that they can be added but not see the issues until they are added to the field. 

[Gaven Ray · Accepted solution]

It was a plugin problem.

[Knut Arne Ristebråten]

Hi,

You refer that the error message contains that the user does not have Browse permissions.
Is it Browse Issue permission or Browse Users permission the error message refer to? (Do you have a screenshot of the error message?)

Ref: https://confluence.atlassian.com/jirakb/how-does-the-user-picker-work-in-jira-applications-600869421.html

• The User Picker's auto suggest feature requires the Browse User's Global Permissions to work. Without this permission, users would only be able to specifically add exact usernames.

[Gaven Ray]

It is the Browse Project / Browse issue permission. The User Custom Field Value (Add Watchers) is in the Browse project spot on the permission scheme.

[Knut Arne Ristebråten]

Hi,

I tried to test: custom-field in browse issues permission, new Jira local test-users with no groups and didn't get this error message. I've even sat Issue Security level that overrides Issue security scheme, but still no error in Jira 7.8 (by the way - have you checked if the issue have Issue Security set?)

Can you see anything in the permission-helper? That usually clears things up.
You find the helper in Jira System settings (left side menu), or in Project Settings -> Permissions, and Permissions Helper will be on a button in the top right corner.